Manager Patient Accounting

Position Summary:

Under the direction of the Regional Director, Patient Accounting, the manager directs, evaluates, controls, and organizes the staff and functions of the assigned Patient Accounting Department.

This position manages the oversight and implementation of the patient accounting programs by identifying, planning, implementing and monitoring initiatives to improve efficiency, reduce errors, and drive towards best practice. This position will focus on improving business processes within their functional area and the overall patient accounting areas with goals of adding revenue, reducing costs, increasing efficiency, eliminating waste, defects, and other non-value added or duplicate efforts, with a continuous focus on improved customer experience.


Essential Functions and Responsibilities as Assigned :

1. Manages the daily function through both direct supervision of staff, as well as managing Supervisors who have responsibility for many aspects of daily operations.

2. Accountable for at least one Job Assignment: Billing, Follow-Up, Cash Posting Customer Service and Clerk/Scanning, Denials, Insurance Verification.

3. Implement standardized processes to Best Practice, responsible for setting and tracking metrics for quality and productivity.

4. Responds promptly, professionally and courteously to all customers' needs.

5. Cooperates and communicates effectively with all McLaren Health Care team members.

6. Contributes to continuous quality improvement efforts and practices cost effective measures.

7. Monitors and controls staff performance to include quality, quantity and timeliness.

8. Develops and maintains positive relations with all customers both internal and external.

9. Manages multiple staff and functions within the CBO.

10. Assesses and adjusts staffing as needed, and makes recommendations for departmental structure and ongoing staffing levels based on workload.

Qualifications:

Required:
• Bachelor's degree in business management, accounting or related field
• Four years in patient financial services or a related department

• Two years' experience in a leadership role for a staff of five or more members leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

OR

• High School Diploma or GED
• Ten years in patient financial services or a related department
• Two years' experience in a leadership role for a staff of five or more members leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)