Private Equity Data Operations, Investor Services Lead

Key Responsibilities

• Serve as the subject matter expert for investor services, including capital calls, distributions, capital account statements, and related transaction activity
• Own SLA oversight for investor services deliverables by monitoring completion status, identifying at-risk items, and driving resolution before deadlines are missed
• Act as the first escalation point for analysts with questions on processing, data validation, or client-specific requirements
• Train new analysts on investor services workflows, data standards, and client expectations; develop and maintain training materials and process documentation
• Engage directly with clients to address questions, resolve discrepancies, and provide updates on deliverable status
• Partner with Client Service team members to ensure data is accurate and ready for reporting cycles
• Own process integrity as workflows evolve, identifying gaps or quality issues as automation takes on more of the execution and ensuring standards are maintained through the transition
• Serve as a key voice in how analyst responsibilities shift as AI handles more routine work, helping the team adapt without sacrificing accuracy or client experience
• Identify patterns in data issues or SLA risk and recommend process improvements to increase speed, accuracy, and consistency
• Collaborate with management on capacity planning, quality reviews, and service delivery feedback

Qualifications & Requirements

• Bachelor's degree in finance, accounting, economics, business, or related field
• 4+ years of experience in investment operations, fund accounting, or private markets data operations (direct experience with capital call, distribution, and capital account processing strongly preferred)
• Deep understanding of private equity and venture capital fund structures, capital call and distribution mechanics, and LP reporting
• Demonstrated ability to explain complex processes clearly, whether training a new analyst or responding to a client question
• Comfortable navigating change and ambiguity, particularly as it relates to evolving workflows and the role of automation in day-to-day operations
• Strong SLA awareness and a track record of meeting tight deadlines with high accuracy
• Comfortable operating independently and making judgment calls without needing day-to-day managerial direction
• Proficient in Microsoft Excel; familiarity with fund administration or data management platforms a plus
• Strong written and verbal communication skills, including experience in client-facing interactions

• Comprehensive onboarding and training programs, including a structured Private Asset Training Program and regular business/industry teach-ins
• Early opportunities for advancement for top-performing analysts
• Opportunity to build valuable professional skills early in your career, including communication, organization, and leadership, by working on a dynamic and growing team with cross-functional exposure
• Exposure to a wide range of strategies (private equity, venture capital, real estate, infrastructure, credit), with the opportunity to specialize in areas of interest
• High-impact role providing transparency to the world’s leading institutional investors
• Collaborative, high-performing team culture with smart, supportive colleagues
• Company-sponsored 401(k) plan, healthcare, and dental insurance
• Competitive compensation and fully paid parental leave
• Generous paid time off that increases with tenure, plus an annual volunteer day
• Casual dress code, frequent team events, and a downtown Dallas office with paid parking, free snacks, and other perks