Event Services Set-up Manager

JOB SUMMARY

Assists in supervising team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education and Experience • High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Supporting Event Services Operations • Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard. • Delegates tasks to ensure room sets are “on time” and meet Event Service Standards. • Manages departmental inventories and assets including par levels and maintenance of equipment. • Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).

• Ensures candy rotation on all meeting room sets (if applicable).
• Establishes consistent standards for regular meeting room sets and VIP meeting

room sets. • Conducts function room inspections prior to each function to ensure the room is set according to specifications.

• Maintains cleanliness and sanitation standards in all banquet operation areas.
• Coordinates routine maintenance to ensure a quality meeting facility.
• Acts as a liaison between Banquets, Event Planning, Event Delivery teams and

the group contact throughout the event.

• Coordinates the necessary departments to maintain the meeting room standards.
• Reviews the Diary weekly to ensure space maximization.
• Ensures function rooms are set according to event documentation (Banquet Event

Orders, resumes, etc.) and customer requirements. Providing Exceptional Customer Service

• Makes presence known to customer at all times.
• Stays available to solve problems and/or suggest alternatives to previous

arrangements.

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service

levels.

• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities • Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals.

• Ensures employees understand expectations and parameters.
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Communicates and executes departmental and property emergency procedures and

ensures staff are trained in safety procedures.

• Conducts monthly department meetings with Event Service staff.
• Schedules employees to ensure shift coverage and meet business demands and

productivity goals; critiques any variances. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.