Marketplace Support Specialist - PA

Job Description

Job Description

Marketplace Support SpecialistHarrisburg, PA or Las Vegas, NV (Hybrid after 90 days)$19 – $21 an hourFull-Time | Monday – Friday | Day ShiftJob OverviewWe are looking for a Marketplace Support Specialist to join our team in Harrisburg, PA. This role is ideal for someone who enjoys customer interaction, problem-solving, and working with automotive products. You will support our growing online marketplaces (including eBay and Amazon) by assisting customers, managing listings, and helping ensure smooth day-to-day operations.Key ResponsibilitiesProvide customer support via email and messaging (50–75% of daily work)Answer questions related to orders, shipping, returns, and product detailsManage and update product listings on eBay, Amazon, and other platformsMonitor inventory levels and marketplace activityProcess returns and resolve shipping issuesPartner with warehouse and shipping teams to ensure timely fulfillmentTroubleshoot listing errors, order issues, and customer concernsMonitor customer feedback and maintain high service standardsQualifications1–2 years of customer service, eCommerce, or marketplace experience preferredStrong communication and problem-solving skillsAbility to multitask and manage multiple systems simultaneouslyExperience with Microsoft Office, Zendesk, InOrder, or other inventory management systems preferredAutomotive knowledge or interest is a plusHigh school diploma or GED requiredWork Environment & ScheduleHybrid schedule: 3 days per week in-office after 90 daysMonday through Friday, daytime hoursOffice environment with occasional collaboration with warehouse/shipping teamsAbility to lift up to 25 lbs occasionallyBenefitsBiweekly payPaid Time Off and Company Paid HolidaysMedical, Dental, and Vision Insurance with affordable optionsHealth Savings Account with company contributionLife and Short-Term Disability Insurance401(k) plan with 4% company match and profit sharingCompany DiscountsEmployee Assistance ProgramEmployee Referral ProgramCasual dress codeWho We AreFounded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on Teamwork, Respect, Customer Service, Integrity, and Innovation. We are a trusted name in automotive parts and accessories and continue to grow.Equal Opportunity EmployerCJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.E-Verify StatementCJ Pony Parts uses E-Verify to confirm the employment eligibility of all new hires.