Diligence Manager - Production Flow

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Position Summary The Diligence Manager — Production Flow is responsible for managing the production and delivery of the offered services. The Manager directly manages the Loan Review Quality Control team and reports findings to clients and management stakeholders. The Manager will work closely with internal departments on due diligence coordination and business needs. This is a fully remote opportunity. Essential Duties and Responsibilities Review client scope, guidelines and requirements and communicate to the team for each engagement. Manage Quality Control analysts and maintain a proper feedback loop. Responsible for production goals for quantity and quality and meeting SLAs. Communicate internally with the VP of Operations to ensure feedback is incorporated in real time. Understand and articulate daily/weekly/monthly system and operations processes. Identify trends or inconsistencies that may indicate widespread problems. Evaluate inquiry problems and determine action steps for resolution, communicating effectively to all parties involved. Ensure regulatory and compliance policies are implemented and followed appropriately. Set team goals, objectives, and define employee performance plans to meet established goals. Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate. Engage with senior management to ensure team alignment with organizational objectives, solve complex problems, and report status for action items. Maintain a continuous focus on management reporting with input from the Operations Executive. Track and report results against established metrics both individually by business and jointly for combined businesses. Drive improvements in overall client experience. Create a culture that encourages and rewards timely escalation and resolution of client and non‑client impacting issues. Qualifications Minimum 8 years’ experience in residential mortgage, preferably in due‑diligence services. Detailed understanding of credit, compliance, valuation, and fraud risk with respect to residential mortgage loans. Analytic creativity, negotiation, and problem‑solving skills; use a wide range of information and perspectives to identify current conditions and needs. Knowledge of loan products, especially Non‑QM, Business Purpose Loans, Second Lien and Equity products, and seasoned loan compliance reviews. Efficient and accurate research of complex documents, presenting results concisely. Solid understanding of the client’s profile, business, and risk appetite. Excellent client relationship management skills. In‑depth knowledge of transaction components indicating potential for fraud. Self‑motivated, creative, and able to work independently while sharing knowledge and ideas. Strong professional and interpersonal communication skills, both verbal and written electronic correspondence. Ability to work well under pressure, handle competing priorities, and meet deadlines. High level of confidentiality to protect privacy rights. Excellent listening skills and good judgment. Education / Experience Bachelor’s degree (BS/BA) or higher from an accredited four‑year college or university (preferred). 5+ years of relevant experience and/or training required. Experience working with large companies involved in the mortgage chain. Mortgage operations experience (servicing, due diligence and origination). 8+ years’ experience in transaction management, contract review, project management, or equivalent. Computer Skills Working knowledge of Microsoft Office (Word, Excel, Outlook) required. Previous experience with due‑diligence applications required. Project management software experience preferred. Travel Some travel may be required. Benefits Paid Time Off (PTO) Medical, Dental and Vision coverage Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company‑paid Life Insurance 401(k) matching plan This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. 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