IT SUPPORT SPECIALIST

Job Description

Fayetteville Public Works Commission is seeking customer-focused IT professional to join our Information Technology Infrastructure team. In this role, you'll provide technical support for computer systems, software, mobile devices, printers, and business applications that support critical utility operations. You'll work directly with employees across the organization to troubleshoot issues, implement solutions, and help ensure reliable technology services. The level of placement will based on qualifications, experience, technical expertise, and certifications.

What You'll Do

• Provide desktop, laptop, printer, mobile device, and software support.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Create and manage user accounts and access permissions.
• Install, configure, and deploy computer equipment and software.
• Support Microsoft Windows environments, Active Directory, and Microsoft 365 technologies.
• Respond to tickets, emails, phone calls, Teams messages, and in-person support requests.
• Configure and troubleshoot network and standalone printers.
• Support iPhones, iPads, and other mobile devices.
• Maintain accurate asset inventories and technical documentation.
• Participate in technology projects, upgrades, and deployments.
• Provide after-hours support on a rotating basis as required.

Minimum Education & Experience Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field and 1+ year of relevant IT support experience; OR
• Associate degree in a related field and 5+ years of relevant IT support experience; OR
• High school diploma/GED and 9+ years of relevant IT support experience.

IT Support Specialist

Ideal candidates will have experience with:

• Desktop and laptop support
• Windows operating systems
• Active Directory user administration
• Printer installation and troubleshooting
• Mobile device support
• Customer service and help desk support

IT Support Specialist II

In addition to the qualifications above, candidates may have experience with:

• SCCM or endpoint management tools
• Network protocols (DNS, DHCP,
• PowerShell or other scripting languages
• Active Directory permissions and group administration
• Technical documentation creation
• IT projects, deployments, and system rollouts

Special Requirements

Obtain and maintain one of the following:

• A minimum of Specialist Level - CompTIA Stackable Certification,
• Microsoft Endpoint Administrator Associate Certification, or
• Supervisory pre-approved advanced level certification

IT Support Specialist III

Advanced candidates may have experience with:

• Tier III technical support
• Active Directory and Azure/Entra ID administration
• Exchange Online, MFA, and Single Sign-On (SSO)
• Windows Server administration
• DNS and DHCP troubleshooting
• Mobile Device Management (MDM)
• Operating system imaging and software deployment
• PowerShell scripting and automation
• Advanced enterprise troubleshooting

Special Requirements

one (1) year experience with installation, configuration, administration of Windows Servers is preferred. Obtain and maintain the Microsoft Modern Desktop Administrator Associate Certification plus two (2) of the following three certifications:

• A minimum of Specialist Level - CompTIA Stackable Certification,
• (2) any additional Administrator Associate level Microsoft Certification, or
• (3) Supervisory pre-approved advanced level certification.

Qualified candidates will be considered for IT Support Specialist I, II, or III based on their experience, technical skills, certifications, and demonstrated expertise.

Additional Requirements

• Valid driver's license required.
• Ability to lift and move equipment up to 50 pounds.
• Ability to perform the essential functions of the position.
• May be required to work evenings, weekends, and participate in an on-call support rotation.

Why Join PWC?

• Competitive salary and benefits
• Career growth opportunities through a defined IT career path
• Exposure to enterprise technologies and infrastructure
• Collaborative and supportive team environment
• Meaningful work supporting critical public utility services for the Fayetteville community

Whether you're building your IT career or are an experienced technology professional, we encourage you to apply. Qualified candidates will be considered for the level that best aligns with their experience, skills, and certifications.

EMPLOYER'S RIGHTS: This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position.

• Applicants must be currently authorized to work in the United States on a full-time basis.
• PWC does not offer employment-based visa sponsorship now or in the future.

IT Support Specialist Grade 411 $60,321.31-$79,473.33

IT Support Specialist II Grade 411X $63,290.20- $83,384.85

IT Support Specialist III Grade 412 $66,259.10-$87,296.36

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