Laboratory Scientist/MLS/CLS/MT Client Services Rep Nights

Medical Technologist Client Services Representative (MT CSR)

The Medical Technologist Client Services Representative (MT CSR) is the technical liaison between the Department of Pathology and the VCUHS environment. The MT CSR provides accurate and timely technical results, critical results, and information to requesting physicians and other healthcare providers for use in the diagnosis and treatment of disease for patient care. The MT CSR consistently utilizes excellent customer service skills to both internal and external customers at all times. A positive and professional interpersonal style with a strong commitment to the team effort is mandatory. The MT CSR observes compliance and HIPAA regulations at all times with communications.

Essential Job Statements

• Provides customer service and laboratory-related communication regarding specimen collection, submission and reporting of laboratory results to healthcare providers in a timely manner
• Handles incoming and outgoing communication with different customer groups
• Provides accurate and timely technical results, critical results, and information to requesting physicians and other healthcare providers
• Communicates patient results clearly accurately and effectively to laboratory clients in a timely manner
• Serves as a resource to clients regarding test requirements specimen submission and other laboratory policies and procedures
• Serves as a dispatch service for lab related courier needs
• Assist with training new staff
• Performs area-specific support duties
• Performs other duties as assigned

Patient Population: Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit. Demonstrates knowledge and related competencies of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to their age, specific needs and to provide the equitable care needed as described in departmental policies and procedures. Neonates (0-4 weeks), Infant (1-12 months), Pediatrics (1-12 years), Adolescents (13-17 years), Adults (18-64 years), Geriatrics (65 years and older)

Employment Qualifications

Required Education: Bachelor's Degree in Medical Technology (BSMT)/Medical Laboratory Science (BSMLS)/Clinical Laboratory Science (BSCLS) from an accredited program

Preferred Education: Master's Degree in Clinical Laboratory Science (MSCLS) from an accredited program

Licensing/ Certification

Licensure, Certification, or Registration Requirements for Hire: Current Certification as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) by the American Society for Clinical Pathology (ASCP) or Clinical Laboratory Scientist (CLS) by the National Credentialing Agency (NCA) or American Medical Technologists (AMT) National Certifying Agency or equivalent ASCP categorical certification.

Individuals with required Credential Maintenance: technical positions that require certification maintenance, team members must obtain the number CE hours as required by The Board of Certification Credential Maintenance Program (CMP).

Individuals with ASCP certification prior to January 1, 2004, are not required to participate in the certification maintenance program.

Licensure, Certification, or Registration Requirements for continued employment: Current Certification as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) by the American Society for Clinical Pathology (ASCP) or Clinical Laboratory Scientist (CLS) by the National Credentialing Agency (NCA) or American Medical Technologists (AMT) National Certifying Agency or equivalent ASCP categorical certification

Team Members with required Credential Maintenance: technical positions that require certification maintenance, team members must obtain the number CE hours as required by The Board of Certification Credential Maintenance Program (CMP).

Minimum Qualifications

Years and Type of Required Experience: Minimum: Entry Level Medical Laboratory Scientist Graduate

Other Knowledge, Skills and Abilities Required: Ability to work rotating weekends as required. Ability to work Holidays scheduling as required. Ability to take on call availability as required and for emergency coverage on any shift

Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. Required to car travel to off-site locations, occasionally in adverse weather conditions. May be exposed to high

May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids. * May be exposed to human blood and other potentially infectious materials. * May have periods of constant interruptions.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying (50-100 lbs.), Lifting/ Carrying (100+ lbs.), Push/ Pull (0-50 lbs.), Push/ Pull (50-100 lbs.), Stoop, Kneel, Squat, Climbing, Balance, Bending

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity far, Acuity near

Hazards: Depth perception, Use of Latex Gloves, Exposure to toxic/caustic/chemicals/detergents, Exposure to moving mechanical parts, Exposure to dust/fumes, Exposure to potential electrical shock, Exposure to x ray/electromagnetic energy, Exposure to high pitched noises, Gaseous risk exposure

Mental/Sensory Emotional

Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinkingEmotional: Fast pace environment, Steady Pace, Able to handle multiple priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to adapt to frequent change