CSR

CSRDahlonega, Georgia, JDS Pizza, LLCAbout UsWe are JDS Pizza (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!Job DescriptionWe are seeking a Customer Service Representative (CSR) to join our dynamic team in Dahlonega, United States. As a CSR, you will be the face of our organization, delivering exceptional customer service while managing inquiries, orders, and transactions with professionalism and enthusiasm. This is an excellent opportunity to develop your customer service skill set, work collaboratively with a supportive team, and make a meaningful impact on every customer interaction. Whether you're starting your career or looking for a flexible role to complement your current position, we welcome individuals who are passionate about helping others and committed to excellence.Greet customers warmly and professionally, creating a welcoming environment that reflects our commitment to outstanding serviceAnswer incoming phone calls promptly, listen attentively to customer inquiries, and provide accurate information with clarity and patienceProcess customer orders accurately using our point-of-sale (POS) system while maintaining attention to detailHandle cash and electronic payments securely, ensuring all transactions are recorded correctlyAddress customer concerns and complaints with empathy and professionalism, working toward swift resolutionsMaintain a clean, organized, and professional work environment that meets company standardsCollaborate with team members to ensure smooth operations and support colleagues during busy periodsFollow all company policies and procedures while maintaining a professional appearance at all timesMultitask effectively in a fast-paced environment, prioritizing customer needs while managing administrative responsibilitiesProvide feedback to management regarding customer experiences and suggestions for service improvementQualifications**Required Qualifications:**Strong verbal and written communication skills with the ability to interact professionally with diverse customersExcellent interpersonal and people skills; comfortable engaging with strangers and building rapportProven ability to operate a cash register and/or point-of-sale (POS) system accuratelyReliable, punctual, and committed to maintaining consistent attendancePositive attitude with a genuine desire to provide outstanding customer serviceAbility to work collaboratively as part of a team environmentStrong organizational and time management skillsAbility to remain calm, patient, and professional when handling difficult situationsBasic computer literacy and willingness to learn new systemsFlexibility to work various shifts, including evenings and weekends as needed**Preferred Qualifications:**Previous customer service or retail experienceExperience handling customer complaints and resolving conflicts diplomaticallyMultitasking ability with strong attention to detailProblem-solving mindset with a proactive approach to customer satisfactionBilingual capabilities (a plus, not required)Experience in a fast-paced, high-volume environmentAdditional InformationAll your information will be kept confidential according to EEO guidelines.This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.