Security Service Technician Milwaukee, WI

Security Service Technician Milwaukee, WI Requisition Number : SECUR015889 Job Type : Full‑Time Location Menomonee Falls Office Menomonee Falls, WI 53051, USA Description Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Security Technician to join our amazing culture. In this role, you will install, program, system start‑up/check‑out, certify, and customer‑train on assigned projects including small to large projects that vary in complexity. As a Security Technician, you are part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equality and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician. Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 values and beliefs which drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What You’ll Do Installs, programs, tests, repairs, and services a variety of non‑routine systems and equipment which may include security, fire alarm & life safety, and/or building automation. Acts as the key interface for the provision of technical support and training for the customer, maximizing customer satisfaction and referring only the most complex issues to higher levels. Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools. Operates systems to demonstrate equipment, commissions new systems, analyzes performance, and identifies malfunctions. Writes a variety of non‑routine programs for systems. Acts as the customer’s best service provider at all times, ensuring Convergint Technologies is the customer’s first choice for service. Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work. Advises management regarding customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements. Executes most of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support. Identifies potential project risks, communicates to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines. Works closely with the Project Manager/Operations Manager, assisting in overall coordination of specific projects and recommending quality of work, potential changes in scope, and ways to continuously improve customer satisfaction. Mentors less experienced staff, may supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Performs other duties and responsibilities as requested or required. What You’ll Need Exceptional customer focus and ability to work under pressure, maintaining awareness of and proactively meeting customer needs. Solid technical skills and experience with fire alarm systems and/or electronic security systems. Strong programming skills and proven ability to troubleshoot and develop solutions. A self‑starter who works well with minimal supervision. Solid mechanical and electrical aptitude—including hand and power tools, reading blueprints and drawings, and strong math skills for calculations such as area, velocity, resistance, and voltage. Strong verbal, written, and interpersonal communication skills. Excellent organizational skills and ability to handle multiple projects simultaneously. Advanced computer skills, including familiarity with MS Office (Outlook, Word, Excel) and proficiency in other relevant applications. A valid driver’s license with a clean driving record. Ability to travel locally to jobsites regularly; minimal overnight travel may be required. Company Benefits 10 company holidays and paid time off starting at 13 days annually Fun & Laughter Day Off Life insurance & disability plan Wellness program 401(k) matching plan Colleague Assistance Program Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate social responsibility day Cell phone reimbursement (if applicable) Paid parental leave Requirements Education: High School/GED or equivalent experience Minimum Experience: 3-5 years relevant Preferred Experience Relevant field service Certifications: Product‑specific, industry‑specific certifications and/or licenses (Software House, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS) Programming experience within the Security Industry Convergint is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Convergint-4