D102 - Admissions - General Clerk

River Edge Behavioral Health

Serving more than 10,000 Georgians, River Edge continues to be one of the state's leading resources for mental health, substance use disorder treatments and supports as well as individuals with intellectual and development disabilities. River Edge offers outpatient services at our Emery Highway-Macon, Monroe County and Baldwin County locations. Outpatient services include behavioral health, nursing, and psychiatric assessment, stabilization and medication maintenance services as well as crisis intervention services as well as awareness, education and recovery groups.

Company Overview:

At River Edge Behavioral Health employees are expected to develop meaningful relationships with patients, establishing trust and making a difference in the lives of clients and their families. We believe in supporting our team as well as our clients with our comprehensive benefits package and a supportive work culture, including health, dental, and vision benefits, paid vacation, retirement plans, and more.

Position Overview:

River Edge is currently seeking a full-time general clerk for Baldwin outpatient services. Under the supervision of the outpatient supervisor, the clerk will play a key role in providing technical and administrative support.

Schedule: Monday to Friday: 8:30am- 5:00pm

FLSA Classification: Hourly, Non-Exempt

Duties and Responsibilities

• Greet visitors, clients, staff, with excellent customer service.
• Conduct client interviews to assess their needs for outpatient P.O.E. processes.
• Explain River Edge protocols and outpatient admission procedures, including HIPAA for ROI's, consents, and financial applications.
• Inform clients of additional services they may qualify for.
• Ensure clients sign a letter of agreement for payment if their insurance is out-of-network.
• Verify client information to initiate the admission process.
• Submit medical record requests to external agencies.
• Provide insurance information for eligibility verification, allowing clients to be added to clinician schedules.
• Ensure clients sign all required consents, ROI's, and financial applications.
• Complete verification checklists for lawful U.S. presence, if applicable.
• Update and maintain client information.
• Keep daily intake reports for P.O.E.s.
• Handle and make ongoing phone calls to external agencies, explaining the walk-in process.
• Send information for scheduling BHAN updates, when necessary.
• Assist other clerical staff with tasks as needed.

Qualifications

• High school diploma/ GED equivalent
• At least 1 year of providing behavioral health service.
• Must be 21 years of age.
• At least 1 year of clerical experience
• 2 professional references (former employers only, no family members)
• Proficient in Microsoft Office (Word, Excel, Teams, etc.)
• Excellent written and verbal communication skills.
• Ability to multitask in a high paced environment.
• Experience with electronic records.
• All applicants must pass a satisfactory background clearance and pre-employment drug test.
• Ability to maintain good customer relationships.

Additional Benefits

• Flexible spending accounts
• Short and long-term disability coverage
• 11 paid holidays
• Voluntary life insurance

If you are looking for an opportunity to make life better and a strong desire for personal growth we encourage you to apply. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer and highly value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All selected applicants must pass a satisfactory background clearance and pre-employment drug test.