Dental Front Desk Receptionist - Experienced Candidates Only

Job Description

Job Description

Experienced Dental Front Desk Receptionist / Patient Coordinator

Union Family Dental – Union, NJ

Join Our Growing Dental Team!

Are you an experienced dental front desk professional looking for a rewarding opportunity in a busy, modern, and supportive dental practice?

Union Family Dental is hiring an experienced Dental Front Desk Receptionist / Patient Coordinator!

We are looking for a friendly, dependable, and motivated individual who enjoys working with patients, understands dental office operations, and thrives in a fast-paced, team-oriented environment.

A minimum of 1 year of dental front desk experience is required.

Benefits & Perks

• $1,000 Sign-On Bonus
• Competitive hourly pay based on experience
• Flexible scheduling
• Great work-life balance
• Paid sick time off
• Ongoing training and professional development
• Employee discounts on dental services
• Supportive and collaborative work environment
• Opportunities for career growth and advancement
• Modern dental office with advanced technology

About the Position

As a Dental Front Desk Receptionist / Patient Coordinator, you will play an essential role in creating an exceptional patient experience while supporting the daily operations of our practice.

You will be responsible for welcoming patients, managing appointments, verifying dental insurance, explaining treatment plans and financial responsibilities, and ensuring that our front desk operates efficiently.

We are looking for someone who is organized, confident, proactive, and passionate about providing outstanding patient care.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet patients warmly and provide excellent customer service.
• Manage patient check-in and check-out.
• Answer incoming calls, respond to messages, and schedule appointments.
• Maintain accurate patient records and documentation.
• Communicate professionally with patients and team members.

Scheduling & Appointment Management

• Maintain an organized and productive appointment schedule.
• Confirm appointments and follow up with patients.
• Reschedule canceled or missed appointments.
• Help fill last-minute openings and minimize scheduling gaps.
• Coordinate with doctors, hygienists, and dental assistants to ensure smooth patient flow.

Dental Insurance & Billing

• Verify dental insurance eligibility and benefits.
• Explain insurance coverage, deductibles, copayments, and estimated patient portions.
• Assist with insurance claims and predeterminations.
• Collect copayments, outstanding balances, and patient payments.
• Maintain accurate financial records.

Treatment Coordination & Patient Financing

• Review and explain dental treatment plans and estimated costs.
• Help patients understand their financial responsibilities.
• Present available financing options, including CareCredit and Cherry.
• Schedule recommended dental treatment.
• Follow up with patients who have unscheduled treatment.

Qualifications

Required Qualifications

• Minimum of 1 year of dental front desk experience.
• Experience with dental insurance verification, benefits, and patient copayments.
• Knowledge of dental scheduling and front desk workflows.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a busy dental office.
• Dependable, punctual, professional, and team-oriented.
• Proficient with computers and dental practice management software.

Preferred Qualifications

• Experience using Dentrix .
• Bilingual in English and Spanish.
• Experience with dental treatment coordination.
• Knowledge of dental insurance claims and predeterminations.
• Familiarity with Weave or similar patient communication systems.
• Experience discussing patient financing and payment options.

What Makes a Great Fit?

We're looking for someone who:

• Takes initiative and can work independently.
• Enjoys building positive relationships with patients.
• Remains calm, organized, and professional during busy periods.
• Is confident discussing dental insurance and treatment costs.
• Understands the importance of maintaining a productive schedule.
• Works well with doctors, hygienists, assistants, and other front desk team members.
• Wants to grow professionally and become a long-term member of our team.

Why Join Union Family Dental?

At Union Family Dental, we believe that great patient care starts with a great team.

We are a growing dental practice with eight fully equipped treatment rooms, modern technology, and a dedicated team committed to providing high-quality dental care.

We value teamwork, accountability, professional development, and creating a positive environment for both our patients and employees.

We're not just looking for someone to answer phones. We're looking for an experienced dental professional who takes pride in patient care and wants to make a meaningful impact on our practice.

Apply Today!

Experience Required: At least 1 year of dental front desk experience.

Please note: Previous dental front desk experience is required for this position.

If you're an experienced dental front desk professional who is ready to join a growing, patient-focused practice, we encourage you to apply!

We look forward to meeting you!