IT Retail Support Engineer

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About Us

IT Vizion is a managed services provider, focused on providing proactive management of our customers' infrastructure. Over the years, our goal has remained consistent: to become our clients' most preferred and trusted IT partner. To achieve this goal, we rely on our people. We look for individuals that have integrity, expertise, and a drive to contribute to the future success of IT Vizion.

Primary Responsibilities

• IT Support for Retail Sites
• Provides support for a wide range of technical issues relating to Workstation/Laptop/Tablets, Firewall/switches, Printer/Scanner, Handheld Scanners, Other computer peripherals.
• Install, configure, test, maintain, repair, troubleshoot, and resolve IT issues including server/desktop/laptop hardware and software, mobile devices, printers, scanners, hardware peripherals and other IT related equipment. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Work with POS vendors and support
• Access software updates, drivers, knowledge bases and frequently asked questions resources located in-house and on the internet to aid problem resolution.
• Documents all support solutions to aide in building knowledge base. Documents actions taken in incidents/change requests and resolution tracking system.
• Provides direct customer service and technical support to users as required via phone, email, on-line systems or in person.
• Required to manage customer requests from initiation to resolution.
• Makes decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of varying complexity and importance.
• Follows precedents and procedures to perform tasks. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor / manager.

Required Qualifications

• At least 2 years prior experience in a help desk or desktop support role is required, candidates who do not meet this requirement will not be considered.
• Experience in a retail environment a plus
• Experience with MS Windows 10 and Windows 11 required
• Experience with MS Office 2016, 2019 or Office 365 required
• Knowledge of Cisco Meraki devices a plus
• Associates degree or higher in Computer Science or related field preferred
• Experience with Windows Server 2012, 2016, and/or 2019 Server required
• Good understanding of Networks required

We also believe that you

• Are well-structured and your attitude is focused on quality
• Are fluent in critical thinking, structured analysis and problem solving
• Have an excellent analytical mindset, paying close attention to details
• Have creativity and ability to think out-of-the-box
• Are goal-oriented, self-motivated and self-driven
• Have excellent communication and interpersonal skills.
• Are fluent in spoken and written English

Optional Skills

• AWS or Azure Cloud
• Linux experience
• Backup Software

What we offer in return

IT Vizion offers our employees a ‘platform' where they can grow, both personally and professionally. We provide a dynamic and challenging work environment, along with a competitive compensation package based on your personal skills, desire and ability to contribute to the success of IT Vizion.

Work Remotely

• Yes (once full time)

Job Types: Full-time, Part-time, Temp-to-hire

Pay: From $35.00 per hour

Expected hours: 30 - 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• IT Retail: 1 year (Preferred)

Ability to Commute:

• Kapolei, HI 96707 (Required)

Work Location: On the road