Automotive Warranty Administrator

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Warranty Administrator

The Warranty Administrator prepares, records, and reconciles warranty claims and submits them to the factory and to distributors for defective parts.

Duties:

• Receive cash, checks and credit card payments from customers and record the amount received.
• Compute or recompute the customer's bill using the dealership's computer system.
• Work with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
• Refer customers who have additional questions (e.g., questions about their repair order) to the service advisor or other appropriate individual.
• Assist service and parts customers as needed. Be able to back up repair order invoice clerk and rental agent as needed.
• Maintain Service Department Filing as needed.
• Assist all Co-Workers, Managers, Sales Persons, Service Advisors, Vendors, Factories and customers with the information they need promptly and accurately.
• Must be cooperative, courteous, helpful and pleasant to assure an efficient and smooth processing of transactions in a non-hostile working environment.
• Other duties as assigned by Management.
• Must follow Company safety policies and practices, and immediately report any and all accidents to a Manager or Supervisor.
• File pre-invoiced ROs, active ROs and paid copies.
• Verify and adjust customer pay portion of warranty tickets.
• Close tickets, proof read ROs, and report discrepancy
• Process warranty claims. Verify criteria required by factory or distributor.
• Prepare CSI documents.
• Follow up with the factory and distributors regarding unpaid claims.
• File sales documents after they are posted and the commission is paid.
• Reconcile flooring interest statements.
• Reconcile selected vendor accounts.
• Serve as telephone operator backup

Requirements:

• Must have 2+ years experience.
• Ability to read and comprehend instructions and information.
• Some knowledge of automotive parts.
• Two years of experience in a general office position.
• High school diploma or GED.
• Proficiency in Microsoft Office products, specifically Excel.
• Ability to communicate effectively orally and in writing.