Operations Supervisor

Operations SupervisorZum is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reach to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid.We're seeking an experienced Operations Supervisor to support daily transportation operations at our Kansas City, MO location. Reporting directly to the Location Manager, you'll oversee front-line supervisory teams, ensure operational excellence, and drive performance across all key operational areas. This role is critical to maintaining service quality, team development, and customer satisfaction while supporting the location's strategic goals and growth initiatives.Responsibilities:Operational Excellence & Performance ManagementOversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordinationMonitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targetsPartner with the Location Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operatedCollaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management through monitoring of labor costs and operational expensesTeam Leadership & DevelopmentDirectly supervise and coach the staff, providing guidance, feedback, and professional developmentCollaborate with HR, Recruiting, and Safety teams to execute hiring plans, maintain adequate staffing levels, and investigate and resolve employee concernsBuild a culture of accountability, ownership, and continuous improvement by conducting regular one-on-ones, performance reviews, and development planning with direct reportsIdentify and develop high-potential team members for advancement opportunitiesSafety, Compliance & Customer ServiceChampion a behavioral safety culture that prioritizes the well-being of employees, students, and the community while ensuring compliance with all state, federal, DOT regulations, company policies, and customer contract requirementsReview incident reports, oversee accident/incident reporting procedures, and maintain accurate documentationMaintain strong relationships with internal and external customers, ensuring service expectations are consistently met or exceededRespond promptly to customer inquiries, service issues, and operational concerns with professionalism and urgency while acting as an escalation point for problem resolutionQualifications:Basic Qualifications2+ years of experience maintaining client relationships and managing accounts in an operational setting2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced, time-sensitive operational settings (e.g., transportation, field services, logistics, hospitality, or similar industries)2+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industriesPreferredBachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadershipExperience in a unionized environment and familiarity with collective bargaining agreements (CBAs)Experience in K-12 transportation or working with school district customersProficiency with transportation management systems, fleet management software, or operational IT platforms, and Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)Exceptional organizational skills with the ability to effectively manage concurrent priorities and deadlinesDemonstrated track record of developing direct reports and building high-performing supervisory teamsStrong communication and interpersonal skills with the ability to influence and collaborate across all levels of the organizationThe targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions.If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.Zm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.