Student Services Specialist

Posting Information Department Scholarships and Aid-Ops - 543100 Career Area Student Services Posting Open Date 10/16/2026 Application Deadline 10/20/2026 Position Type Temporary Staff (SHRA) Position Title Student Services Specialist Position Number 20071330 Vacancy ID S028162 Full-time/Part-time Full-Time Temporary Hours per week 40 Work Schedule Monday – Friday, 8:00 AM – 5:00 PM This position provides flexibility for a hybrid work schedule. Position Location North Carolina, US Hiring Range $20.00 per hour Proposed Start Date 11/02/2026 Estimated Duration of Appointment 6 months or longer Position Information Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events. Primary Purpose Of Organizational Unit The Office of Scholarships and Student Aid works to ensure that qualified students have the opportunity to study at the University of North Carolina at Chapel Hill regardless of their ability to pay. The office serves students at all levels, including graduate and professional school students and coordinates all student financial support for the campus. The office assists in the recruitment, retention and success of students while maximizing available funds, exercising good stewardship of those funds, and performing related research, analysis and program evaluation in support of long-range enrollment and campus goals. In addition, the office provides academic and co-circular support services for scholarships, provides financial literacy and educational tools, and partners with faculty and other student success areas across campus to provide excellent service to low- and middle-income students and other scholarship recipients. The work of the office is public in nature and closely scrutinized by students and their families, lawmakers, faculty and staff at the University, and by the media (local, regional, and national). Position Summary The Student Success Specialist position is part of a team that focuses on the analysis, maintenance, and correction of student records and data. The position provides customer service to a wide range of audiences, including faculty, staff, students, and third parties through answering phone calls, responding to emails, and processing various documents including transcription requests and enrollment transactions. The position assists in communicating university policies and procedures as they pertain to student records and enrollment services. This position collaborates with partners across campus in various related activities in areas of grading, new student orientation, and current and retroactive enrollments. The position also works on special projects as assigned. Minimum Education And Experience Requirements Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Management Preferences Experience working with the public in a university setting. Experience updating student records in a Student Information System such as PeopleSoft within a higher education setting. Special Physical/Mental Requirements Campus Security Authority Responsibilities Not Applicable. Special Instructions Quick Link Temporary Employment Policies Posting Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at View phone number on click.appcast.io or send an email to View email address on click.appcast.io Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status. Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities. #J-18808-Ljbffr