Customer Representative

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Department: Patient Financial Services Works under the supervision of the Director of Patient Financial Services. Investigates complaints. Follows up on patient inquires regarding billings while providing courteous patient relations service in a confidential manner. Performs other duties as assigned. Greets patient and public politely. Documents, investigates and resolves patient inquiries regarding billings while providing courteous patient relations service in a confidential manner. Enters detailed comments into the computer system. Is vigilant of co-member’s desk when vacant. Interprets for non-English speaking patients/public. Processes incoming mail. Processes appropriate adjustments in a confidential manner with appropriate documentation/signature. Interacts with Patient Relations and Administration regarding accounts. Receives patient problems from business services staff. Maintains records and files account transaction, hard copy and computer system. Answers inquiries accurately and courteously. Education: High school education or GED. Licensure: None. Experience: One (1) or more years’ experience in medical billing, including medical terminology, computer experience and guest relations. The hourly rate for this position is $33.27 - $40.03. The range displayed on this job posting reflects the target for new hire salaries for this position. Job Specifications: ● Union: NUHW ● Work Shift: Day Shift ● FTE: 1.0 ● Scheduled Hours: 40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Salinas Valley Health, formerly Salinas Valley Memorial Hospital, founded in 1953, is the cornerstone of what would eventually become Salinas Valley Health. Today, we serve thousands of individuals and families just like you throughout the Salinas Valley, Monterey Peninsula and the surrounding region. Each year, our highly trained team of healthcare professionals takes our renowned quality of patient care to the next level. Our team actively utilizes the latest medical techniques with our state-of-the-art technology to improve your health and well-being. In many cases this provides you and your family the opportunity to receive specialized care right here in your own community, without the need for travel. Our 263-bed acute care medical center employs more than 2,036 people and has a medical staff of more than 300 board-certified physicians across a broad spectrum of specialties, all dedicated to your care. Please apply internally via Job Hub.