Warehouse Assistant

We are looking for a proactive passionate Operations Lead that will oversee the local warehouse/logistics operations.

Primary responsibilities are :

• Lead the team to deliver end to end device lifecycle management (New Devices, Imaging, Deployment, Recycling) and associated Asset Management Activities.
• Warehouse / logistics management.
• Lead a team that provide asset management (Asset Tagging, Asset Accuracy and Inventory Management , warehouse/logistics and delivery services to our key clients.
• SLA / KPI Management.
• Oversee local operations (Process/Runbooks, Productivity, inventory management, Stock Movements, escalations, shift coverage, Quality control and Asset Tagging)
• Ensure the area is safe/secure to work in (cameras, door access, regular cleaning)
• Lead/own additional activities conducted from the facility (i.e new equipment, Build of Devices, OEM Repairs, Disposal Co-ordination)
• Customer Relationship Management
• Work with Vendor providing services (warehouse, logistics, disposals)
• Regular meetings with Team and Client
• Provide direction to the team including coaching as required
• Reporting and MIS
• Assist with scoping small/mid-sized projects and oversee
• Develop/implement service improvements and cost reduction activities
• Time management.
• Suggest and support continuous improvement initiatives and resolve operational issues.
• Review and recommend sustainability developments.

Skills, Experience and Qualification Required

• Ability to interact with staff/customers so as to ensure that the service is polite, efficient and responsive as the contract required
• To work through issues analytically to a successful conclusion
• Ability to communicate at different levels within the organization,
• Understanding of Financials, including cost control, project revenue/costs

Personal Skills

• Experienced in working in a fast-paced environment.
• Strong customer service and team management skills
• Ability to manage/motivate people and teams,
• Must be detail oriented and self-motivating
• Strong Written and Verbal Communication Skills at senior level,
• Relationship Management – internal and external customers, Flexibility, Presentation Skills and Team Skills
• Flexibility with respect to time – client deliverables need to be met with a Can do attitude
• Excellent problem solving / quantitative/ analytical skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels