Operations Manager

Operations ManagerWells Fargo is seeking an Operations Manager within Wealth and Investment Management Operations to lead the Trust and Brokerage Settlements team. This team is responsible for the timely and accurate settlement of trading activity, cash and securities reconciliations, operational controls, process improvements, testing, and operational readiness initiatives. The Operations Manager will provide leadership and oversight for daily production activities while driving operational excellence, risk management, workforce development, and strategic transformation initiatives.In this role, you will:Manage and develop a team responsible for securities settlement, cash processing, account transfers, reconciliations, operational controls, and related post-trade functionsLead daily operational execution to ensure timely and accurate settlement of trading activity across brokerage, trust, and custody platformsOversee funding, cash movement, foreign exchange support, balancing, reconciliations, sanctions screening, and settlement exception managementDrive process improvement, automation, and operational efficiency initiatives that reduce risk, improve accuracy, and create capacityPartner with Operations, Front Office, Technology, Risk, Compliance, Legal, Audit, and Finance teams to resolve complex operational issues and enhance end-to-end processesMonitor operational performance through metrics, scorecards, and reporting while identifying trends, risks, and opportunities for improvementLead implementation of new processes, system enhancements, testing initiatives, and operational readiness activitiesEnsure adherence to policies, procedures, regulatory requirements, and internal control standardsManage escalations, operational incidents, aged breaks, settlement exceptions, and client-impacting issues while driving root cause analysis and corrective actionsSupport governance and risk management activities by identifying operational risks, strengthening controls, and partnering with risk and control functionsDevelop and coach team members while fostering a culture of accountability, collaboration, and continuous improvementSupport organizational change initiatives, transformation efforts, and workforce modernization activities impacting the securities operations environmentProvide leadership during audits, regulatory reviews, and control testing activities, ensuring timely responses and remediation of findingsInfluence business partners and stakeholders to achieve strategic goals while balancing client experience, operational effectiveness, and risk management objectivesRequired Qualifications5+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education2+ years of leadership experienceDesired Qualifications5+ years' experience within securities settlement, brokerage operations, trust operations, custody operations, account transfers, or post-trade processing functions2+ years of leadership, supervisory, or team lead experience within operations, settlements, brokerage, trust, custody, or post-trade environmentsDemonstrated experience leading teams through operational change, process improvement, or transformation initiativesStrong knowledge of securities settlement workflows, cash payments, account transfers, reconciliations, and operational controlsProven ability to partner effectively with Front Office, Technology, Risk, Compliance, Audit, and Operations teamsExperience identifying operational risk and implementing controls that improve accuracy, efficiency, and resiliencyExperience leading user acceptance testing, system implementations, process redesign efforts, or operational readiness initiativesStrong analytical and problem-solving skills with the ability to make sound decisions in a fast-paced environmentExperience utilizing reporting, metrics, and scorecards to manage operational performanceAdvanced Microsoft Excel and PowerPoint skillsJob ExpectationsAbility to work a hybrid scheduleWillingness to work on-site at stated locationThis position is not eligible for Visa sponsorshipPosting LocationCharlotte, North Carolina