Practice Manager

Company Ove rview

Contentnea Health is a Community Health Center providing comprehensive medical, dental and behavioral health services for members of our communities in Greene, Pitt and Pamlico counties in eastern North Carolina.

Job Summary

The Practice Manager manages daily clinical and business operations for assigned clinic.

Responsibilities and Duties

1. Manages daily clinical operations.
   1. Leads morning huddles and shares information needed for daily operations.
   2. Prepares an agenda, leads monthly staff meeting and shares minutes with team.
   3. Serves as a resource to ensure staff have tools and equipment needed to perform their duties.
   4. Oversees monitoring of upcoming patient appointments and ensures staff make preparations in advance of patient visit.
   5. Coordinates with external entities to manage user access to external platforms.
   6. Requests new account access for staff and submits account deactivation requests when staff depart.
   7. Receives and responds to patient complaints and collaborates with Risk Management on resolution.
   8. Ensures staff involved in patient care maintain current Basic Life Support certification and conducts certification classes when needed.

1. Manages the business operations of the clinic.
   1. Ensures staff schedule patients in accordance with scheduling template.
   2. Serves as liaison with Finance to resolve billing issues.
   3. Oversees reconciliation of day sheets and credit card transactions.
   4. Ensures cash handling and daily deposit process adheres to established procedures.
   5. Oversees inventory and ensures ordering occurs within established par levels.

1. Participates in quality improvement (QI) activities.
   1. Participates in quality metric directives and departmental QI projects.
   2. Modifies workflows as determined by department to attain QI objectives.

1. Provides management to departmental staff.
   1. Contributes to development of the budget; maintains and monitors the departmental budget.
   2. Determines the most effective method for assigning responsibilities and duties to department employees.
   3. Maintains job descriptions, procedures and other documentation related to the organization of the department.
   4. Assigns duties and responsibilities, and ensures employees receive instruction/training needed to complete their job responsibilities.
   5. Ensures that employees are aware of and adhere to all company policies and procedures and conveys all senior management communications and directives.
   6. Reviews departmental work for thoroughness and accuracy and provides specific instructions on completion of tasks/responsibilities.
   7. Prepares and conducts performance appraisals for immediate staff:
   8. Conducts hiring, disciplinary, and termination procedures.

Qualifications and Skills

Bachelor's Degree in Healthcare Administration, Business Administration or related field or Associate's Degree with acquired business experience. Previous managerial experience required and previous experience managing healthcare operations strongly preferred.