Customer Intelligence & AI Manager

• Build one unified, omni-channel customer view based on real purchasing behavior, basket data, lifetime value, frequency, channel preference, and product affinity
• Deliver SKU-level intelligence — what's selling, what isn't, where, at what price point, in which channel, and why
• Own monthly dashboard and reporting, giving leadership, commercial, retail, and marketing a consistent view of business performance, customer behavior, and emerging trends
• Integrate social, web, DTC, and retail data sources into a single intelligence framework
• Develop customer segmentation that reflects both target audience strategy and data reality, informing innovation priorities, marketing investment, and commercial planning
• Train and direct AI models and agents to automate reporting, accelerate analysis, and surface insight faster — giving the function the leverage of a small team while it remains one person

• Track brand health — awareness, consideration, sentiment, and share of voice across key markets
• Lead competitive benchmarking and category trend monitoring
• Monitor AI visibility — how D.S. & Durga appears in AI-generated search and recommendations
• Partner with Global Marketing on consumer research initiatives — surveys, panels, qualitative studies
• Track cultural trend signals relevant to the brand's world — music, travel, fragrance, design, literature

• Serve as a connective force across marketing, commercial, retail, and the creative studio without owning every underlying data source
• Partner day-to-day with the Senior Manager, Global Marketing & Innovation to prioritize where intelligence is applied and embed it into campaign, innovation, and pricing decisions
• Maintain independence and objectivity so insights are trusted as unfiltered, fact-based signal rather than shaped by any one function's priorities

• 5 to 8 years of experience in consumer insights, customer analytics, business intelligence or a closely related field.
• Experience in prestige beauty, fragrance, luxury or a high-growth consumer brand — in-house or at a leading insights or strategy consultancy.
• Strong command of both quantitative and qualitative approaches to understanding consumers.
• Proficiency with analytics platforms, CRM systems and data visualization tools.
• Genuinely LLM-efficient: hands-on experience training, fine-tuning, prompting and directing models and agents to do real analytical and operational work — not just familiarity with AI tools at a surface level.
• Experience presenting insights to senior leadership and translating data into clear strategic recommendations.
• Comfort operating as a shared resource across multiple functions, with a dotted-line relationship to a function head.
• Experience building reporting infrastructure and dashboards from scratch is a strong plus.
• Experience standing up a function solo — comfortable being a department of one until the business case for a team is proven — is a strong plus.

• MS Office, comfort with AI/LLM tools, model training and fine-tuning, and directing agent-driven workflows, familiarity with data visualization and reporting platforms

Benefits:

• The salary range for this role is $95,000-$120,000 dependent upon experience
• Location: Brooklyn, NY (Hybrid- 3 days per week in office)
• Full Time employees are eligible for medical, dental and vision insurance, employer paid life insurance, 401k plan, pre tax commuter benefits, quarterly gratis, employee discount, long-term & short- term disability leave and much more.