Customer Service Representative

Customer Service Representative

Parker Hannifin

Parker Service Center Network

Location: Louisville, KY

Hours: 9:00am-5:30pm or 9:30am-6:00pm (remote option somedays)

Position is temporary to perm (90 days).

Hourly pay rate is $23-24/hour.

Position Summary

The Customer Service Representative is responsible for independently providing premier service to an assigned base of established customers supporting the Fluid Connectors Group product lines. This role manages all aspects of order processing, including order entry, changes, and status updates, while proactively resolving issues and ensuring customer satisfaction by responding promptly to phone, email, and fax inquiries. This position requires strong problem-solving ability. Also serves as a key liaison between customers, Divisions, and the sales team in daily activities. This position works under the direction of the office supervisor and/or PSC Manager and collaborates with the broader customer service team for support as needed. Ideal candidate is computer savvy, can work independently to resolve issues, thrives on researching, data mining, and working toward an effective solution.

Essential Functions :

• Communicates in a timely and professional manner addressing customer needs.
• Receive, review and accurately input customer orders.
• Provide prompt responses to customer requests by phone, fax, e-mails, etc.
• Follow-through to resolve customer complaints, coordinating with internal departments to ensure closure
• Utilize Parker catalogs, online tools, and reference material to answer customer questions.
• Perform all required and best practices related to servicing customers, adhering to procedures and quality standards.
• Expedite Division product to ensure orders are processed and shipped by maintaining positive customer relations.
• Maintain and expand upon current customer relationships through proactive communication and service excellence.
• Support and contribute to Parkers Win Strategy by focusing on customer experience, profitable growth, and operational excellence.
• Perform other related responsibilities and duties as assigned to support departmental and business objectives.

Requirements :

• Previous Customer Service experience in any industry.
• Excellent telephone skills with the ability to work effectively with customers, peers, and other internal stakeholders.
• Ability to read and interpret written forms of communication, including purchase and change orders, special and work instructions.
• Experience with order entry and order tracking in an order management system.
• Proficient with email, internet, and customer portals or similar online tools.
• Knowledge of Parker parts and part numbers is preferred but not required.
• Self-starter with the ability to work independently, take initiative and follow through.
• Strong team player with excellent interpersonal and communication skills.
• Proven ability to multi-task, manage multiple priorities and escalate issues effectively by time management skills.
• Microsoft Office suite (excel and word)
• Bachelors degree preferred but not required; equivalent experience considered.

Physical demands and work environment:

• Sitting: The role primarily involves sitting at a desk for extended periods while using a computer and other office equipment.
• Computer Use: Frequent use of a keyboard, mouse, and other input devices for data entry, communication, and scheduling.
• Communication: Regular use of telephone and other communication devices to coordinate with carriers, vendors, and internal teams.
• Light Physical Activity: Occasional walking around the office or warehouse to gather information or coordinate with other departments.
• Manual Handling: Minimal lifting or carrying of light office materials such as files, documents, or small packages (typically under 10 pounds).
• Office Setting: The position is based in a typical office environment within or adjacent to the warehouse or facility.
• Noise Level: Generally moderate noise levels from office equipment, phones, and conversations.
• Temperature: Climate-controlled environment, maintaining comfortable temperature ranges year-round.

Additional comments: The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodation so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Steve Feith