Senior Technical Writer

Senior Technical Writer Hybrid Position

Senior Technical Writer Hybrid position - Must be willing and able to report on-site to DC offices 1x every 2 week period.

Duties and Responsibilities

• Liaise with department heads and end users to identify business procedures and establish documentation needs for hardware and software. Analyze IT project requirements to determine type of documents needed

• Collaborate with systems and development staff to collect and interpret technical information.

• Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedure

• Track the development and delivery of monthly, quarterly, and semiannual documents and reports;

• Perform technical edits and support quality reviews. Develop quality standards, graphics, format, and style for internal and external IT documents.

• Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials

• Contribute to the organization's messaging strategy, crafting content guides for new products and features

• Understand new features, learn how they work, and document them in crisp, easy-to-follow language

• Improve existing documentation based on customer feedback.

• Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.

• Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.

• Use visual models and tools to communicate workflows, communications, relations, and system operations.

• Performs other related duties as assigned.

Education

• Bachelor's degree in Computer Science, IT or related field

Qualifications

• 5+ years of experience as a Technical Writer

• 5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.

• Excellent written communication and grammatical skills. Strong attention to detail is critical.

• Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.

• 3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.

• Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures

• 3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web

• Demonstrable experience in technical communication or instructional design

Skills

• Experience as a Technical Writer.

Required

• 5 Years Experience using content publishing tools to write, format, manage, and publish technical content on the web

• 3 Years Hands-on experience with Adobe Acrobat Pro

• 3 Years Demonstrated proficiency in MS Suite software (Word, Excel, PowerPoint, Project, SharePoint, and Visio) to conduct all job responsibilities.

• Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures.

• Excellent written communication and grammatical skills.

• Bachelor's Degree in Computer Science or related field.

Flexible work from home options available.

Compensation: $45.00 - $50.00 per hour