Store Manager

JOB SUMMARY: To oversee all aspects of store operations to meet Co-op goals for sales, margins, labor, and customer service. To serve as a member of the management team and to support the achievement of the Co-op's “Ends” policies.ESSENTIAL DUTIES AND RESPONSIBILITIESGeneral Duties:Establish store readiness standards and compliance.Develop efficient and effective store-opening and store-closing procedures.Handle or delegate any equipment or physical store problems.Observe proper procedures for handling shoplifting, theft, robbery, and inappropriate behavior.Follow the proper steps in the event of an injury or emergency.Perform spot checks regularly throughout the store.Category management: Institute and oversee the category management program.Space allocation: Set standards and approve space allocation.Work to foster and promote the co-ops' pricing image.Projects: Coordinate and support department managers in department, -level projects, assist in planning and implementation, coordinate internal and external resources, and integrate programs storewide.Ensure compliance with all store policies as interpreted by the General Manager in a firm and fair manner.Take the lead in identifying, solving, and advocating for whole-store operational-level projects.Ensure compliance with all applicable laws, permits, licenses, and health regulations.Operations:Ensure that department managers have the training and resources necessary to fulfill their responsibilities.Ensure that communications to staff are clear, direct, and respectful.Model supportive and participative leadership qualities, promoting staff development, team building, and motivating staff to achieve departmental goals.Participate in establishing goals and objectives for the organization.Lead store management team meetings; participate in store operations management meetings, and co-op leadership meetings.Ensure compliance with the labor contract and all other store policies, procedures, and guidelines.Ensure compliance with all applicable laws: business licenses, permits, health regulations, security, etc.Ensure the smooth flow of store operations on a day-to-day basis. Arrange for coverage of vacant shifts as necessary.Conduct store audits for feedback to department managers.Coordinate and ensure accurate store and department inventories.Ensure useful store-wide communication channels and that all departments hold regular meetings.Coordinate remodels, resets, significant repairs, and maintenance projects with appropriate people.Ensure safety and security daily.Practical communication skills to listen and to give clear directions in English.Write simple correspondence.Effectively present information in one-on-one, small group, and large group situations to customers and employees.Become familiar with membership information and be able to provide it to current and prospective members.Financial Accountability:Contribute to the preparation of annual store and department budgets, including sales, gross, labor cost (%), net profit, capital expenditures, and store expenses.Work with Department Managers to ensure departments meet sales, margin, and labor goals.Monitor costs and ensure appropriate purchasing practices.Monitor and ensure labor costs comply with the approved budget.Effectively utilize or develop reports with a full understanding of financial terms and retail equations used in Franklin Community Co-op’s grocery retail management systems to monitor financial activities at the store level to meet financial goals.Mathematical SkillsAdd, subtract, multiply, and divide using whole numbers, common fractions, and decimals using units of American money, weight measurement, and volume.Administration:Ensure a strong management presence in the store at all times (including coverage for department managers and PICs).Working members: Assist in the training and supervision of working membersDaily priorities: Provide support for frontline staff throughout the store, and guidance and direction as required. Supervise maintenance personnel – set goals, assign tasks, and provide training to meet standards for the physical market's safety and cleanliness.Attend management team meetings and ensure that all departments hold regular meetings.Foster a positive work environment for all staff.Ensure that performance standards are set for all staff.Supervise significant personnel actions of the assigned departments, including hiring, evaluating, and disciplinary procedures.Ensure that staff receive on-the-job training and that every department has training plans in place that are consistent across stores and aligned with Co-op goals.Monitor deviations from budget, take corrective action, and report actions taken.Coordinate the store’s quarterly inventory.Participate in developing the annual business plan and departmental operating and capital budgets.Customer Service:Ensure a high standard of store-wide customer service in line with the established customer service vision and standards.Ensure consistency for shopping and stocking efficiency.Monitor overall store conditions, sales, and labor to ensure customer service and profitability goals are met and recommend changes to operational policies and procedures to the General Manager.Have a working knowledge of cash register use and procedures.Spend at least 50% of their time on the sales floor.Excellence in this position requires:Regular and predictable attendance.Working in all situations to be personable, helpful, and cooperative.Proven experience developing systems and procedures.Demonstrated experience and success with retail management.Demonstrated ability to follow directions and follow through on commitments.Demonstrated ability to be organized and be able to handle multiple demands.Familiarity with the cooperative method of business.Willingness and ability to meet the changing requirements of the positionAttendance at department and all-staff meetings.Commitment to anti-racism, diversity, equity, and inclusion.A sense of humorWillingness to accept additional responsibilities.Preferred ExperienceNatural and local foods (retail, wholesale, prepared foods or personal engagement with and knowledge of products).The ability to speak Spanish is a plusESSENTIAL PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Daily Physical DemandsSit or standUse hands to finger, handle or feelReach with hands and armsWalk, climb, or balance and stoopTalk and hearAbility to lift a minimum of 25 pounds, go up and down stairs and stand for periods of time.Ability to be mobile throughout entire shifts.Ability to communicate positively with customers and coworkers.Sufficient vision to perform your job safely and accurately.Work schedule that includes weekends, early morning and evening shifts as needed.Mechanical Skills and AbilitiesUse a telephone, printer, computer and copier.Operate equipment such as hand trucks, U-boats and pallet jacks.Basic command of computer applications.QUALIFICATIONS:At least 5 years of retail management experience.Supervisory experience: hiring, training, motivating, scheduling.Ability to read financial statements: experience in establishing margins and pricing.Organized; consistently follows through on commitments.Knowledge of and experience with category management.Knowledge of the natural products industry.Excellent communication skills, ability to provide clear directionsgood listener and team player.Commitment to superior customer service and to providing the highest quality experience possible.Education and ExperienceHigh school diploma or equivalentAt least five years of management experience: hiring, training, evaluating, coaching and developing.At least 5 years of experience developing and implementing budgets; meeting sales, labor, and margin goals.Knowledge of current trends in the natural foods industry.Experience serving the public, providing excellent customer service, and an ability to project a friendly, outgoing personality with communications respectful of diversity in customers, staff, and vendors.ESSENTIAL REQUIREMENTS FOR ALL JOBS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily Physical Demands Include the ability to sit or stand, use hands to finger, handle, or feel, reach with hands and arms, walk, climb, or balance, and stoop; the ability to lift and move, talk or hear, and lift at least 50 pounds. Vision ability requirements include abilities for close vision, distance vision, peripheral vision, and depth perceptionDISCLAIMER:The job duties, elements, responsibilities, skills, functions, experience, and educational requirementsfactors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. All requests from management will be reasonable, given employees' knowledge and abilities as outlined in their job descriptions. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or changes in the work environment require. #J-18808-Ljbffr