Project Manager

At S and J Plumbing, we value strong leadership and operational skills above all. We’re an employee‑focused workplace located in Arlington Heights that believes happy employees create happy customers. If you’re ready for the next step in your career, come pursue a rewarding role with us! Why Choose S and J Plumbing Competitive pay – $60k‑80k Medical insurance – we pay 100% of premiums for you and your family (health, dental, vision). Blue Cross / Blue Shield PPO Work‑life balance – up to 2 weeks of PTO and holiday pay 401(k) plan with a 5% match Paid training – Nexstar training, Service Titan training Relaxed and fun atmosphere Growth opportunities Our Core Values Integrity – we are honest, ethical, and trustworthy. Professionalism – we prepare, present, and execute at an elite level. Accountability – we accept full responsibility for our decisions, actions, and results. Family – we nurture our team members and customers. The Big Task You will be responsible for scheduling installation jobs and preparing the installers so they can accomplish the highest quality installations every time, maximizing capacity, efficiency, and profitability. Additionally, you will ensure our customers receive timely, high‑quality service. Key Sub Tasks Learn the business and prioritize the most urgent customer calls. Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field. Participate in training so you grow and develop as a professional. Set expectations for each installation, including safety and code requirements. Ensure jobs are properly staged; coordinate and inspect equipment, plan and results. Conduct training to ensure on‑time, high‑quality installations. Monitor performance of installation technicians and advise them on how to improve. Coordinate job schedules, technician assignments, and daily workflow. Resolve field issues before they reach the customer. Responsibilities Manage and adjust daily schedules for all field technicians to maximize efficiency and productivity. Proactively communicate with dispatch to notify them of any delays and reschedule appointments as necessary. Collaborate closely with the dispatcher to continuously refine and improve dispatching strategy. Provide ongoing support to plumbers in the field, helping them with scheduling issues. Utilize dispatching software and other computer programs to ensure all job details and customer records are accurate. Professionally engage with clients to understand their needs and address any issues or concerns. Prioritize urgent service requests to ensure immediate customer and company needs are met. Complete all assigned administrative tasks in a timely and accurate fashion. Desired Skills and Experience Ability to inspire personal and professional growth in team members. Ability to provide unparalleled customer satisfaction. Ability to drive team performance to achieve all business goals and objectives. Detail‑oriented, highly organized multi‑tasker with good presentation skills and the ability to convey confident, decisive messages in a fast‑paced, goal‑driven environment. Proficient with computers and Microsoft Office applications (Excel, Word, PowerPoint). Competencies for Success 3+ years of experience in a project management role, preferably in a service‑based industry. Exceptional attention to detail and ability to make data‑driven decisions. Ability to multitask and remain calm under pressure. Proficiency with computer software, including dispatching systems, mapping tools, and standard office applications. Highly organized with exceptional follow‑through abilities. A team‑player mindset that blends well with a fast‑paced, goal‑driven environment. Highly motivated, flexible, and a great attitude. Military‑experienced candidates are encouraged to apply. If you can achieve the above and find it fun and challenging, you have just the right amount. Join us and work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. Learn more about S and J Plumbing at #J-18808-Ljbffr