Associate Service Manager

Associate Service Manager

Tesla's Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.

Responsibilities

Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience

Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring

Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations

Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable

Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset

Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers

Technical acumen is required you must develop a knowledge of all Tesla products, service systems, processes, and procedures

Requirements

Bachelor's degree or equivalent experience

Prior leadership experience in a service-focused industry; automotive expertise is not required

Experience leading teams and managing a diverse group of roles and responsibilities

Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities

Experience running complex processes using Lean or other techniques

Valid driver's license required