Marketing & Patron Services Coordinator

The Marketing & Patron Services Coordinator plays an integral role in executing Studio East’s marketing strategy and coordinates efforts to provide a warm, friendly patron experience for ticket purchasers. Reporting to the Marketing & Communications Manager, the ideal candidate is a quick learner, creative thinker, and skilled communicator, with a passion for the arts and its role as part of a vibrant and healthy society. The candidate should have proficient knowledge of designing static and video assets within Canva, experience creating social media collateral across multiple platforms, knowledge of audience analytics and reporting, and experience with database management. This role is a full-time, 40 hours per week role based in Kirkland, with the flexibility to work from home up to three days a week. Core working hours are Monday-Friday with some evening and weekend hours to support ticketed events and other programming. Principle Duties and Responsibilities Social Media Strategy and Execution (60%) Partner with internal teams to align on content marketing, social execution, creative development, and promotion messaging. In partnership with graphic designer and marketing manager, design compelling visual assets that reinforce Studio East’s brand identity across external-facing materials. Develop social media strategy and calendar in collaboration with the Marketing Manager. Capture, create, and schedule social media content (photo and video) in real time, at both in-person events and on an as-needed basis. Monitor social media performance across platforms, track performance of posts, and regularly report on key metrics to inform strategy and optimize engagement. Collaborate as needed with external digital marketing partners. Document processes surrounding social media content creation and posting cadence. Marketing and Communications Support (20%) Schedule photo and video documentation for productions and education programs and manage digital archives. Support website updates. Provide editing, research, and administrative support for newsletters, direct mail, promotional materials, show programs, and other collateral as needed. Patron Services and Ticketing (20%) Build publicly ticketed events, including discount and coupon creation, in ticketing software Monitor ticketing box office and provide customer service support as needed during day-time hours Oversee content of pre- and post-show emails for ticketed events. Skills and Abilities Proven ability to work as a team player with diverse groups Highly motivated, self-starter with strong organizational skills and ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail Exceptional written and verbal communication skills Ability to handle confidential information with discretion A resourceful team player, with the ability to also be extremely effective independently and be proactive with approaches to problem-solving with strong decision-making capability Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Excellent communication, interpersonal, and leadership skills, with a collaborative approach. Proactive, positive, and creative approach to problem-solving. Personal Attributes Sense of humor, creativity and a passion for arts education Commitment to diversity, accessibility and inclusion High level of integrity, professional maturity and sound judgment Minimum Qualifications Proficiency with Microsoft Office Suite and Google Suite. At least two years experience with digital marketing and communications. Proficient with Canva with particular experience designing social, web-related, and print assets. Experience and working knowledge of all social media platforms, including but not limited to YouTube, Instagram, Facebook, LinkedIn, and other platforms, both as a marketer and as a user. Desired Qualifications Professional training or advanced degree in marketing, communications, live event management, or hospitality. Experience with Squarespace or similar WYSIWYG web platforms. Experience with database management and information system integration (e.g., ticketing/registration platforms). Experience working for a non-profit arts or education organization. Benefits 80% Employer-Paid Health, Dental, and Vision Insurance 100% Employer-Paid Life Insurance Company-provided laptop Flexible schedule including hybrid schedule up to 3 days per week to work from home Unlimited PTO, including 2 weeks off at the end of December that aligns with Lake Washington School District calendar Free tuition to Studio East after-school classes or summer camp for any children in the same household as the Coordinator Prepaid Orca Card that covers Sound Transit, King County Metro, and more Equal Opportunity Employer Studio East is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, religious creed, disability (mental and physical) including HIV, AIDS, and AIDS-related conditions, medical condition (including cancer and genetic characteristics), genetic information, age, marital status, sexual orientation, military and veteran status, or any other characteristic protected by federal, state or local law. Studio East participates in I-9 & E-Verify. You must be able to prove you are legally authorized to work in the United States. This role requires a background check for any role working in-person. Studio East will endeavor to make reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on Studio East operations. #J-18808-Ljbffr Studio East Training for the Performing Arts