Director of Retail Operations

Director of Retail Operations

OH, Batavia

About the Role

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, delivering innovative vending, micro-market, and refreshment solutions that enhance customer experiences.

We are seeking an experienced Director of Retail Operations to oversee vending and micro-market operations within an assigned division. This position is responsible for driving profitability, operational efficiency, customer satisfaction, and team performance while ensuring company standards are consistently met. The ideal candidate is a hands-on leader with strong financial knowledge, operational experience, and a commitment to developing successful teams.

What Five Star Has To Offer

• Paid vacation, paid holidays, and paid sick days.
• 401(k) retirement savings plan with company match.
• Comprehensive medical, dental, and vision insurance plans.
• Voluntary FSA, life insurance, and short/long-term disability options.
• Opportunities for professional growth and advancement.
• Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.

Key Responsibilities

• Oversee daily vending and micro-market operations across an assigned division.
• Manage operational budgets, profitability, labor costs, and overall financial performance.
• Lead, develop, and hold retail management teams accountable for operational results.
• Recruit, train, coach, and evaluate employees while maintaining appropriate staffing levels.
• Build strong customer relationships and address service concerns to support account retention.
• Partner with Sales and Customer Success teams on new accounts, client presentations, installations, and business growth opportunities.
• Ensure retail locations maintain company standards for cleanliness, merchandising, product quality, and customer service.
• Monitor operational reporting, including sales, spoilage, inventory accuracy, collections, and labor expenses.
• Maintain retail operating systems and use reporting to improve replenishment, merchandising, and inventory management.
• Review service schedules and staffing to improve productivity, control overtime, and maintain customer satisfaction.
• Oversee inventory controls, product handling, and waste reduction across retail operations.
• Support warehouse operations, inventory availability, and distribution efficiency.
• Coordinate equipment installations, account upgrades, and promotional activities.
• Conduct location inspections and inventory audits to ensure operational compliance.
• Ensure company safety procedures, vehicle maintenance standards, and operational policies are followed.
• Collaborate with division and corporate leadership to identify opportunities for operational improvements and business growth.
• Communicate operational concerns and account retention risks to senior leadership.

Required Qualifications

• Bachelor's degree or 5 years of related operations leadership experience, or an equivalent combination of education and experience.
• Experience managing vending, micro-market, retail, or similar multi-location operations.
• Strong leadership, financial management, and analytical skills.
• Ability to develop budgets, review financial statements, and manage operational performance.
• Strong communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities and lead teams in a fast-paced environment.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Valid driver's license with a clean driving record.
• Ability to travel regionally, including occasional overnight stays.
• Must be able to consent to a pre-employment background check.

Preferred Qualifications

• Experience with Vendsys, Smart HQ, ADM, Lightspeed, or similar retail operating systems.
• Previous experience managing large teams or multiple retail locations.
• Experience with customer retention, operational budgeting, and process improvement.
• Experience supporting new account launches and business expansion.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.