Business Account Specialist

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately‑held company. We’re rich in history and tradition, but innovation drives us to deliver best‑in‑class product solutions and highly rated customer experiences. Red Wing Shoe Company is a family‑owned manufacturer that takes pride in the quality and durability of its footwear. Our guiding behaviors focus on living our values, honoring our brands, inspiring our people, centering on our customers, and preserving our legacy. General Purpose of Job As a Business Account Specialist, you will be responsible for delivering remarkable customer service to our Industrial and DTI customers. Your primary focus will be on providing expert support during onboarding, ensuring timely and accurate order management, promptly addressing customer inquiries, and resolving any issues that may arise. Key Responsibilities Develop and maintain an in‑depth knowledge and expertise in our Red Wing for Business programs, services, products, pricing, and procedures, staying up‑to‑date with industry changes. Provide dedicated customers with an exceptional customer experience, exceeding their expectations through friendly, knowledgeable, and timely service. Collaborate with our sales team and customers to facilitate a smooth onboarding process for new accounts, including participating in launch calls, scheduling first invoice calls, and providing necessary training for successful program launches. Engage in quarterly and annual account review calls to ensure customers are leveraging our capabilities and experiencing outstanding service. Serve as a Tier 2 resource for problem resolution, assisting both customers and team members. Identify customers' invoicing needs and propose solutions that align with their program specifications. Document all customer interactions and information accurately in Salesforce.com. Execute defined processes to maintain the integrity of Customer Master Data in our system, including accurate setup, review, and maintenance. Minimum Education and Experience Bachelor's degree or equivalent to four years of related experience/training; or an equivalent combination of education and experience. The experience must be related to customer service. Required Knowledge, Skills, and Abilities Strong knowledge of our product offerings and services. Experience with a wide range of information systems, including ERP, CRM, reporting tools, and others. Ability to work independently on tasks with controlled access/authorization. Exceptional attention to detail while handling multiple or repetitive tasks. Demonstrated commitment to accuracy and quality while meeting goals and deadlines. High level of integrity while managing multiple priorities and responsibilities. Ability to enforce guidelines and procedures. Strong analytical and problem‑solving skills. Excellent interpersonal skills and the ability to thrive in a team environment. Benefits Our comprehensive benefits package for full‑time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well‑being benefits like free EAP services, financial planning assistance, and well‑being coaching all designed to support your health and financial security. Equal Opportunity Employer Red Wing Shoes is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact View email address on click.appcast.io or call View phone number on click.appcast.io. All offers of employment are contingent on satisfactory results of a background check and drug screen. Red Wing Shoe Company, Inc. is a drug‑free workplace. #J-18808-Ljbffr