Information Technology Specialist

Information Technology Specialist

The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.

Major Duties:

• Utilizes medical information systems expertise to assist national task forces, fact finding groups and committees in determining nation-wide goals, specifications and policy.
• Troubleshoots complex software/hardware problems. Uses a national ticketing system to address site issues. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful and respectful manner. Provides the customer with consistent information according to established policies and procedures.
• Assists in standardizing the processes and procedures for support. Provides input to request for modifications or new development projects in their area of expertise.
• Manages stressful situations and deal with obstacles within the working environment.
• Handles multiple tasks while remaining flexible, creative and a team player.
• Uses knowledge of management and/or clinical applications in support of VistA Applications throughout the agency.
• Provides subject matter expertise services for assigned projects and independently provides advice and guidance and resolves problem matters.
• Uses oral and written communication skills and manages projects simultaneously are essential.
• Handles multiple concurrent projects with proven excellence in researching, organizing, writing, and presenting technical information.
• Presents findings/recommendations for product/application improvements and on implementation plans to agency officials with both IT and non-IT backgrounds.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday, 8:00am-4:30pm

Compressed/Flexible: As determined by the Agency Policy

Telework: Adhoc telework may be authorized at management discretion

Virtual: This is not a virtual position

Position Description/PD#: Information Technology Specialist/ PD 17270A/14297A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Physical Demands: The work is predominantly sedentary and does not require any special physical effort. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. Employee may carry light items such as meeting materials and a portable computer, and may be required to drive a motor vehicle to meetings. Since the VA VistA and Enterprise applications are used at VA facilities throughout the nation, considerable travel to facilities and national meetings is required. Incumbent will be required to work off-hours and weekends to ensure continuity of computer operations. The work requires almost constant use of a video display device.

Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks and discomforts that require normal safety precautions. Most work is performed in an office setting. The work often requires long hours to meet project deadlines and to devise corrective action and solutions to unexpected technical and/or management crises resulting in sometimes highly stressful work situations. The work requires almost constant use of a video display terminal. Travel is required for educational and training programs, national and local meetings, consultations, evaluations, installations, and maintenance of systems software and hardware, which may subject the incumbent to various resultant environmental changes. The incumbent may be expected to access remote databases at VA facilities throughout the nation. In doing so incumbent must take all necessary measures to guarantee the integrity and confidentiality of such information. Appropriate security measures must be taken to guard against disclosures of access codes and sensitive data contained on these systems. Designated Drug Testing Position: Not applicable This is a bargaining unit eligible position.