Sr. Program Specialist - Housing/Case Management

Case Management - Housing Sr. Program Specialist

ZeroV is seeking a full-time Senior Program Specialist to join our housing team. This position has a key role in developing, implementing, and supporting ZeroV's housing program that provides housing, rental assistance, and supportive services to survivors of domestic violence in Kentucky.

Expected Responsibilities:

• Coordinate with housing team members and local program advocates to ensure housing supportive services are provided to all housing clients.
• Understand the complexity of each client's background and work with that client to develop a comprehensive and individualized service plan and connect that client with the most effective community and program resources to promote overall stability.
• Provide direct services including crisis management, mentoring/coaching, assessing, and advocacy in conjunction with housing supportive services to enrolled housing clients to ensure clients meet the goals of their individualized housing stability plan.
• Prepare and organize informational sessions (for group or individual meetings) focused on well-being and goal setting across multiple areas including physical and mental health, financial capability, education and employment, sustainable housing, and development of a healthy support system.
• Complete and coordinate contacts with assigned housing clients, ensure case management notes/contacts are in all housing files and that required documentation is present and files are up to date.
• Provide assistance as needed with leasing staff in housing searches for newly enrolled clients.
• Conduct Housing Quality Inspections as needed for new units, and as frequently as needed to ensure both clients and landlords are following lease responsibilities.
• Assist in the collection of paperwork needed for compliance purposes for new client lease ups, interim recertifications, annual recertifications, and/or transfers to permanent voucher programs.
• Complete Annual Service Plan Trackers for clients enrolled in CoC-funded housing program.
• Assist housing clients in identifying and applying for permanent housing programs for successful exit from our project.
• Work with residents and landlords and our housing team to mediate landlord/resident issues.
• Identify and develop community resources and partnerships to support client efforts toward housing stability and self-sufficiency, including access to public benefit programs.
• Maintain relationships with community partners and funders and seek out opportunities to engage in systems change.
• Some travel required (in-state and out-of-state).
• Other duties as assigned, including administrative activities in support of all projects.

Qualifications:

• Minimum of 1 year of experience providing individualized case management services preferably focused on establishing and maximizing stability for clients in private, public housing, emergency shelter, or non-profit environment. This experience should ideally reflect directly providing client services in obtaining and maintaining housing, particularly through HUD funded projects such Transitional Housing, Rapid Rehousing, and/or Permanent Supportive Housing models funded through a Continuum of Care/Coordinated Entry system.
• Experience working with survivors of domestic violence at a domestic violence shelter/program or an affiliate agency that provides intersecting services for survivors is strongly preferred.
• Be self-motivated, resourceful, creative, and able to work well in a team driven environment.
• Proficient using Microsoft Office 365 including MS Word, Excel, PowerPoint, Zoom and Teams, etc.
• Be able to manage multiple projects simultaneously.
• Ability to work remotely synchronously with colleagues in Eastern and Central time zones.
• Applicants should have familiarity with/experience in housing and case management resources in the Kentucky Balance of State CoC (all counties except Fayette and Jefferson) is also desired.
• A candidate must currently live in or be willing to relocate to the Central KY area.

Salary:

Salary for a Senior Program Specialist is $60,000

ZeroV is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 and older), disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to creating an inclusive environment for all employees.

Please send resume and cover letter to View email address on click.appcast.io by Friday, 5PM EST, May 30, 2026.