P&C Insurance Claims Specialist

Job Description

Job Description

The Property & Casualty Insurance Claims Specialist provides timely, effective support to clients and third parties throughout the claims reporting and settlement process. This role also serves as a liaison between the agency and insurance carriers and supports internal staff with claim-related service needs.

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Claims Intake and Client Service

Report loss information to the appropriate insurance company on the same day it is received.

Provide prompt, courteous same-day service to all clients, and advise insureds and claimants on the process required for loss settlement.

Respond to customer inquiries about claim status within 24 hours.

Coordinate activities between clients and claims adjusters as needed.

Extend courtesy and assistance to third parties reporting claims or providing claim information.

Claim Monitoring and Communication

Follow up with insurance companies to support the timely and accurate settlement of losses.

Follow up with carriers regularly regarding reserves and closing amounts.

Notify producers and/or management of severe losses or reserves over $20,000, and provide quarterly updates for clients with severe and/or frequent losses.

Notify CSRs and/or producers of the destruction or loss of an insured risk.

Respond to carrier claims personnel promptly and professionally, providing any requested action or information within 24 hours.

Documentation and Reporting

Authorize claim payments within agency authority.

Prepare regular claim reports for management.

Oversee maintenance of loss history, including recording payments and claim closures.

Prepare workers compensation and automobile claim kits or claim forms when required.

Document all material conversations with insureds and/or carriers regarding exposures and coverages.

Compliance and Additional Support

Follow all systems, procedures, and insurance company regulations.

Maintain knowledge of claims reporting processes and develop relationships with claims managers and supervisors for all represented carriers.

Immediately forward summonses, lawsuits, and other legal notices to the appropriate company personnel.

Perform other duties as assigned by management.

The ideal candidate will bring the following qualifications and skills:

Self-starter with strong verbal and written communication skills

Ability to thrive in a fast-paced, multitasking environment

Solid understanding of insurance coverages and claims procedures

Proficiency with computers, calculators, agency automation systems, and various software programs

All licenses required by the Ohio Department of Insurance is not necessary but will be required to obtain after hired