eBilling Specialist

The eBilling Specialist supports the firm’s electronically billed clients and works collaboratively with the eBilling team and other Client Accounting teams to perform tasks related to the electronic submission of client invoices through various eBilling vendor websites. Responsibilities Submit eBilled client invoices and ensure needed escalation of unresolved eBilling issues to the eBilling Manager to leverage support for delivering solutions. Identify, research, and troubleshoot rejected invoices for resolution and resubmission. Work closely with the eBilling Manager and other billing specialists to resolve eBilling related issues. Collaborate with the Accounts Receivable Team to resolve any eBilling issues reported directly to the Accounts Receivable Team by the client, and perform the required follow‑up when issues are resolved. Submit request through eBilling vending sites for accruals, appeals, budgets, and status reports. Ensure timely and regular communication for issues regarding eBilling rejections to the appropriate internal team member and, if necessary, to the impacted attorney and legal practice assistant. Monitor deduction notifications and forward in a timely manner to billing specialists and legal practice assistants to obtain the attorney’s challenge response for filing an appeal within the appropriate time. Report eBilling status for specific clients and deliver reports as requested to management. Work collaboratively to represent the department in a professional and positive manner. Knowledge, Skills, and Abilities Proficient communication skills, verbally and in writing, with people at all levels. Ability to prioritize and manage multiple competing priorities in a dynamic, rapidly changing environment. Ability to produce high volume, computerized document edits in a fast‑paced, deadline‑driven environment. Outstanding customer/client service and interpersonal skills. Proficiency in Excel. Education and Experience Bachelor’s degree or equivalent combination of training, education, and experience. Minimum of two (2) years of eBilling experience, preference for experience within a law firm. Experience with BillBlast, eBillingHub, and Aderant/CMS preferred. Compensation Hiring Salary Range: $60,000.00 – $80,000.00. Important Information The firm will comply with applicable city or state workplace mandates regarding Covid‑19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all‑inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree and understand that Troutman Pepper Locke will process your personal information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom or the European Union and wish to exercise your privacy rights, please contact us at View email address on click.appcast.io. Equal Employment Opportunity – Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification protected by law. #J-18808-Ljbffr