Customer Service Supervisor

Position Overview The Customer Service Supervisor oversees the daily operations of the Utility Customer Service Division, ensuring high‑quality customer service and efficient utility account management. The role is on a 4/10 schedule with every Friday off. Responsibilities Plan, organize, supervise, and participate in activities related to customer inquiries, utility billing, payment processing, service requests, account maintenance, and field service coordination. Lead a team of Customer Service Representatives and support staff, providing guidance, training, performance management, and operational oversight. Serve as the primary escalation point for complex customer concerns involving billing, service initiation and termination, meter services, payment arrangements, and account disputes. Collaborate with finance, billing, field operations, and other departments to maintain service excellence, improve workflows, ensure regulatory compliance, and support organizational goals. Minimum Qualifications Associate’s Degree in utilities management, energy technology, public works, business administration, or a closely related field. A minimum of five (5) years of progressively responsible customer service experience, including utility billing, cashiering, account maintenance, and customer account resolution. Experience in a governmental agency is preferred. Desired Qualifications Extensive experience in utility customer service operations. Proven ability to supervise, coach, and motivate customer service teams. Strong analytical, communication, and problem‑solving skills. Familiarity with utility billing and customer information systems. Experience in a utility or municipal environment is highly desirable. Licenses & Certifications None. Other Considerations Qualified candidates will work collaboratively with internal departments and external stakeholders, contributing to continuous improvement and process optimization. #J-18808-Ljbffr