Host - Marcus Live! Bar & Grille

Job Description

Job Description

Host

PRIMARY RESPONSIBILITIES

• Provide courteous, prompt service to our guests
• Check voicemails at the beginning and end of every service
• Understand Marcus Live Bar and Grille Host steps of service and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout the service
• Be an expert in navigating Resy
• Ensuring coat check is clean and organized at the beginning and end of each shift
• Responsible for entering guest orders accurately into POS system (Toast) when guests order over the phone
• Communicate guest requests to management when they see anything noted on Resy
• Plotting the reservation book pre-service to optimize turn times and guests in the dining room for every shift
• Effective and timely communication to all FOH team members throughout the service
• Ensure menus are always clean. Discard any that are dirty and make sure to ask management for clean menus at the top of every shift.
• Ensure excellent maintenance of the dining room
• Maintain a positive, outgoing demeanor during service, with guests and co-workers
• Be safety-conscious to promote the safety of oneself, co-workers and guests at all times
• Interact with genuine and patient hospitality when speaking to vendors and guests; cultivate relationships with regulars
• Able to multitask and cover multiple FOH roles depending on the demands of the business, including but not limited to Barista, Cashier, Food Runner, Bar Support
• Have a general understanding of Department of Health (DOH) food safety standards
• Perform opening and closing duties
• Maintain a positive, outgoing demeanor during service
• Adhere to company policy and procedures
• Perform other duties as assigned by management

Host Qualifications:

• Possess a passion for hospitality, teamwork and exceeding guest expectations
• Minimum 1-year Hosting experience in a high-volume restaurant operation
• Knowledge of Resy, OT, Tock or any similar reservation system.
• Prior related experience requiring cash handling, excellent customer service, service recovery and problem-solving skills
• Ability to work in a fast-paced environment while managing the needs of guests
• Ability to work cohesively with co-workers throughout the restaurant
• Ability to work a flexible schedule
• Must be punctual with scheduled shifts.
• Ability to lift, carry, push, pull and place objects weighing up to 25 lbs. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

Marcus Samuelsson Restaurant Group is an Equal Opportunity Employer and treats all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.