NOC Analyst

At Golden Entertainment LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:The NOC Analyst is a Tier 2 level role within the IT Service Desk, ideal for Service Desk Specialists seeking career advancement. This position supports the monitoring of Windows-based systems and network infrastructure critical to casino operations. As an internal escalation point, the NOC Analyst works closely with the Service Desk team to resolve technical issues and ensure system stability in a 24/7 environment.Job Description:Essential Functions and Responsibilities:Use monitoring tools (e.g., SolarWinds) to continuously observe the status of all critical systems, applications, and networksRespond to system alerts, perform initial troubleshooting, and escalate complex issues to relevant IT teams.Document and track incidents through resolutionServe as the first escalation point for Service Desk SpecialistsAct as the first point of contact for all technical issues and outages. Troubleshoot and resolve Tier 1 and Tier 2 incidents related to hardware, software, and networking. Escalate to IT support groups or vendors when necessaryTracking and documenting daily work tasks and issues and communicating them with the rest of the teamTroubleshoot Windows OS issues, user access problems, and basic network connectivity.Support software and hardware issues and ensure stable system performanceAssist with Active Directory tasks such as password resets, group membership, and account provisioning.Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configurationParticipate in an on-call rotation for after-hours support when needed.Update management on operational issuesDevelop and maintain work-flows and standard operating procedures for the Service Desk.Communicate effectively with both technical and non-technical staff during incidentsProvide timely status updates to management and affected teams.Maintain accurate records of incidents, resolutions, and system changes.Contribute to internal knowledge base articles and troubleshooting guides.Provide feedback and training to Service Desk team membersEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionPerform other duties as assignedQualifications1-3 years of experience in a Network Operations Center or IT support role, preferably within the gaming or hospitality industry.Familiarity with casino or hospitality IT environments is a plus.Must be able to obtain and maintain a gaming license or other necessary regulatory clearanceBasic understanding of Windows Server and Active Directory.Exposure to monitoring tools (e.g., SolarWinds) is helpful.Knowledge of networking fundamentals (IP addressing, DNS, DHCP).Experience with ticketing systems (e.g., ServiceNow).Problem-solving skills to diagnose and resolve a variety of technical issues.Exceptional problem-solving skills with a proactive approach to incident managementStrong verbal and written communication skills, capable of working with both technical and non-technical stakeholdersTeam-oriented mindset with a passion for collaboration and knowledge sharingAbility to adapt quickly to changes in technology and business needsRequirementsAt least 21 years of ageHigh school diploma or equivalent required; Associate degree or technical certification preferred.A 24/7 operational support; shift work, weekends, and holidays may be required.Ability to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNevada Gaming RegistrationDrivers License3 Year DMV History ReportPhysical RequirementsOccasionally push/pull up to 50lbs.Occasionally lift and/or carry up to 50lbs. at floor, knee, waist, and chest levelsOccasionally Squat, kneel, reach, bend, twistFrequently sit and work at a desk or computerRegularly standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to use tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorOutdoorSmokyNoisyBright flashing lightsExtreme HeightsDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. #J-18808-Ljbffr