Geek Squad Agent (Retail Store)

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge, and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services, and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. What You’ll Do Provide positive, timely service to customers during the check‑in and checkout process. Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes, and providing accurate time estimates for next steps. Help customers set up new devices and advise on whether to repair or replace old devices. Monitor service queues and provide accurate status updates to customers. Maintain knowledge and skillsets through certified training courses. Clearly communicate and partner with fellow agents. Basic Qualifications 3 months of experience working in retail or customer service. Ability to work a flexible schedule, including holidays, nights, and weekends. Preferred Qualifications Passion for technology and desire to solve problems. Ability to adapt and learn new skills in a fast‑paced industry. What’s In It For You We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life. Our Benefits Include Competitive pay Great employee discount Financial savings and retirement resources Support for your physical and mental well‑being About Us As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online, and in customers’ homes. Best Buy is an equal opportunity employer. #J-18808-Ljbffr Best Buy