Lobby Concierge

Job Details Job Location: JW Marriott Turnberry Miami Resort & Spa - Aventura, FL 33180 Job Category: Hospitality - Hotel Scope of Position The Lobby Ambassador serves as arrival and departure ambassador by greeting, welcoming, and acknowledging guests. He/she will anticipate, and address guests' needs to ensure quality standards, services, and guest satisfaction. Position Requirements Minimum 1 year of customer service experience at a major hotel preferred. Previous Guest Relations and Front Office experience in a hotel required. Possess outstanding guest services and communication skills. Handle a multitude of tasks in an ever-changing environment. Effective at listening to, understanding, clarifying, and responding to questions raised by guests and members. Responsibilities Courteously open doors and assist guests arriving and departing the resort. Inform guests of property amenities, services, hours of operation, and local areas of interest and activities, with directions as needed. Ensure courteous, prompt, and consistent luggage assistance is provided to all guests. Coordinate transportation (e.g., taxicab, shuttle bus, limo services) for guests. Familiar with emergency procedures. Assess group travel movements and coordinate necessary guest service arrangement to accommodate luggage and ground transportation requirements. Monitor lobby traffic. Anticipate guest needs and resolve guest concerns and requests. Assist concierge services, VIP services, baggage, parking, and other special services as required. Maintain the confidentiality of guests and members information and pertinent resort data, as well as the security of high-profile guests or members in accordance with resort standards. Perform any other reasonable duties as required by management. Education High school diploma. Skills and Abilities Ability to communicate in the English language. Second language is a plus. Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks. Experience using software programs such as Microsoft Office (Word, Excel, and Outlook). Physical Requirements On a continuous basis, stand for long periods of time. Use telephone and computer keyboard daily. Must be physically fit to lift, pull, and push items up to 50 pounds. Also requires standing/walking/reaching and bending throughout shift. Qualifications #J-18808-Ljbffr