Healthcare Quality Improvement (QI) Coordinator- CMHHIP

This position is open to current Colorado residents only. About this Unit The Quality Management Department exists to guide and support CMHHIP’s efforts to meet or exceed customer expectations by maintaining excellence in patient safety and care, and to identify opportunities for improvement through data collection, analysis, interpretation and dissemination of data-based information that enables hospital leadership to utilize resources in an effective and efficient manner and to operate efficiently under legislative and regulatory mandates and clinical and administrative policies and guidelines. You are required to work at your assigned work location during your scheduled work times. Mon-Friday 8am-5pm About this Position As a part of the CMHHIP Quality Department team, the project coordinator participates in the development of clinical and technological project planning and implementation activities. The position then implements activities for the overall coordination of all assigned projects, meets with the project teams as needed, but at least monthly, which necessitates on-site observations to best determine processes in order to facilitate the completion of the project from inception to closure utilizing established methodologies, and within available resources. The project coordinator analyzes the effectiveness of the determined processes, and recommends new and innovative processes and methodologies, in order to optimize efficiencies. In addition, this position actively participates in the CMHHIP Quality Department’s change management efforts to improve patient care and satisfaction through assigned projects and quality initiatives. This position may be delegated tasks such as the administration of, updates to, and maintenance of, the CMHHIP Resource website and the internal Quality Department site to assure positive, ongoing user experience. During emergent situations or hospital-wide crises, this position may be required to be present on a patient unit or other location to provide administrative or operational support as directed by leadership, which may include assisting with duties that involve direct patient contact to ensure the safety and continuity of hospital operations. Duties in this position include: Project Coordination Formulates and manages project schedules, priorities, reports, progress and work plans Identifies scheduling problems while adhering to departmentally focused objectives, processes and procedures, and ensures consistency in how projects are planned, managed and controlled throughout their life cycle Ensures compliance with the terms of the project’s scope Proactively manages the full life‑cycle of project initiatives, including overall project plan, issues, impacts, and reporting, by standardization and best practice project implementation Works effectively with the project’s key client and stakeholders Proactively manages changes in project processes, identifies and reports potential risks, and devises contingency plans Identifies potential problems and makes suggestions to improve the overall performance of the project for customer satisfaction Participates in the development of curriculum to coach staff on standardization of project related work, and identifies, trains, and mentors staff utilizing process improvement methodologies CMHHIP Google Site Administration/Informatics Identifies usability problems likely to affect the user experience and makes recommendations to address Tracks, compiles and documents the website traffic to determine the effectiveness of the site Recommends site improvement required to enhance user experience Collaborates with Project Manager and IM teams to maintain and update resources accessible for users who interact with the website(s) Proactively responds to complaints and suggestions from users for issues or improvements to the site(s) Working with the Project Manager, seeks opportunities to coach staff on standardization of related work, and identifies and mentors staff utilizing process improvement methodologies related to maintaining or creating department sites or Google Drive folders/documents linked to the CMHHIP Resource Site Process Improvements Follow‑Up Follows up on process improvement plans of corrections initiated by department heads to assess progress and effectiveness Works closely with those teams to ascertain the best way to adapt the plans in order to best meet the goals of improved practice or process Determines the best way to communicate the recommended changes to foster relationships and optimize a team-focused approach to quality improvement Other Duties as Assigned Perform assigned tasks and duties within the scope of practice for this position to meet the vision and mission of the agency and/or the department Minimum Qualifications Six (6) years of relevant experience in an occupation related to the work assigned to this position Or a combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years Preferred Qualifications Experience with project management or project coordination Project management education or training/certification Experience with healthcare quality improvement initiatives Relevant years of state service Conditions of Employment Full background including CBI name check, fingerprint check, ICON Colorado court database, Medicare fraud database, reference checks, professional license verification, drug screen, PREA, Trails check, and CAPS checks Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose that information, explain why it should not disqualify them, and provide their employee number from prior State employment Shall not initiate or engage in sexual, social, personal or financial relationships with patients during or after hospitalization; all such relationships must be disclosed on the application Successfully pass all modules of the CMHHIP New Employee Orientation core curriculum including English reading comprehension, competency assessments and written/practical exams in Defensive Tactics Possess the physical ability to successfully complete hospital-adopted physical interventions and CPR; lift arms above head and kick to waist level; stabilize another person; withstand impact using an ASP shield; rotate body 90 degrees for a defensive tactic; kneel on one or both knees and stand up again; see and hear to observe and respond; seize, hold, control or subdue violent or assaultive persons; demonstrate body agility, strength of all four limbs, walk and climb stairs consistently; work in situations involving assaultive behaviour; work in an environment with fluctuating noise and temperature; 2-step TB screening; annual influenza vaccination; other vaccinations as required by the State and facility Benefits Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans Medical and dental health plans Employer supplemented Health Savings Account Paid life insurance Short- and long-term disability coverage 11 paid holidays per year plus vacation and sick leave State of Colorado Employee BenefitHub Resource Center Employee Wellness program Excellent work-life programs, such as flexible schedules, training and more Remote work arrangements for eligible positions *Some positions may qualify for the Public Service Loan Forgiveness Program ADA Accommodations CDHS is committed to a Colorado for ALL qualified individuals. If you have a disability and require reasonable accommodation to ensure a positive experience applying or interviewing for this position, please direct your inquiries to View email address on click.appcast.io. EEO Statement The State of Colorado is an equal opportunity employer and is committed to increasing a “Colorado for ALL” of our staff. The State of Colorado believes that a “Colorado for ALL” drives our success and encourages candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and serve them enthusiastically. #J-18808-Ljbffr State of Colorado