Director of Resident Experience

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members. Director of Resident Experience We are looking for a Director of Resident Experience to join our amazing team! Responsibilities Manages all aspects of the Resident Experience Program Creates and organizes programs for group, individual and one-on‑one activities based on the residents' individual needs Researches, evaluates, approves, develops, and modifies community events and programs, according to the resident's interests Prepares and publishes the monthly Resident Experience event calendar, available to all residents and families by the first of each month Coordinates scheduled activities with other departments, sometimes partnering with marketing to hold events during the month Utilizes LifeLoop to produce and publish monthly calendars Identify and evaluate personal, emotional, mental, and environmental concerns that prevent or limit a resident's full use of medical and restorative care Invites, engages, and encourages participation from all residents to the extent they are comfortable participating Manages departmental needs and goals within the department budget Assist in recruiting, hiring, orienting, training, supervising, and evaluating team members Recruits, researches, and approves schedules and supervises programs, leaders, general contractor entertainers, volunteers, religious professionals and vendors Serves as the ‘Manager on Duty' as assigned and follows the description of the ‘Manager on Duty' while having this responsibility Recruit, orient, train, and supervise Resident Experience team members and community volunteers, maintaining related records; work with other department heads on their volunteer needs May drive the company bus, van or vehicle for various reasons as required by the community May perform other duties as assigned Requirements Bachelor's degree from a four‑year college or university; or 2 years related experience Completion of all applicable certifications and requirements from the licensing agency Able to clearly communicate and present information verbally, in writing and through pictures, providing the necessary detail under any circumstance Strong leadership skills, including but not limited to effectively supervising a team, communicating expectations, conducting regular performance conversations, coaching, documenting performance strengths and challenges, and completing performance reviews as per company policy and expectations Demonstrates an ability to use independent judgement and discretion to make decisions designed to achieve company expectations and goals for the community Able to operate standard office equipment Ability to utilize technology effectively and efficiently, including computers, iPad/tablet, Word programming, internet access, email, social media, Resident Experience software platforms Position requires driving responsibilities; must possess a valid driver's license with an acceptable driving record Must be in compliance with a company motor vehicle policy standard Able to think creatively and independently to meet worthwhile objectives Able to be innovative to create and generate solutions and programs Able to take action in solving problems, while exhibiting judgment and a realistic understanding of the issues and using reason, even when dealing with emotional topics Able to define realistic and specific goals and objectives, and assign resources and set priorities to meet those goals Able to research and identify various possibilities to aid in reaching decisions necessary to meet goals Identifies, obtains, and effectively allocates the resources required to achieve applicable goals Able to relate to routine operations in a manner that is consistent with existing solutions to problems and communicate established policies and procedures Builds and maintains productive, work‑focused relationships with team members, residents, families, referral partners, the executive team, and the community Able to support the company's culture, build high‑morale teams, and work in a team setting to accomplish goals and get results Functions as a role model for team members by being punctual, neat, clean, and professional in appearance Ability to work varied schedules to include weekends, evenings, and holidays Benefits We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years. Background Screening Requirement Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level1 or Level2 background screening. Applicants can review Florida care provider background screening requirements at #J-18808-Ljbffr