Network Support Specialist

Job Description

This is an opening for a Network Support Specialist to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering.

This is a mid-level position within the Vanguard 2025 Program's Network Operations (NO), acting as an LAN/WAN Support Specialist. This position is for shift work and directly supports DoS on-site to monitor the LAN/WAN network and assist in troubleshooting and resolution. Support the Secure Voice and Video networks. Individual will be responsible for providing Defense Red Switch Network (DRSN) Operations and Maintenance (O&M) support including, but not limited to the following: System equipment installation, maintenance and monitoring, performing in-service and out-of-service testing, documenting test results, performing fault isolation, troubleshooting circuit problems, re-keying cryptographic devices, reconfiguring equipment, tracking maintenance on equipment, reporting outages to the Technical Control Facility (TCF), fabricating cables (as needed), maintaining and testing equipment spares and supplies.

This role requires onsite work in Washington, DC from 7am-3:30pm.

Description of Duties:

• Provides technical guidance for directing and monitoring information systems operations.
• Implements and maintains network systems.
• Monitors network infrastructures and performs troubleshooting as issues arise.
• Monitors and responds to complex technical control facility hardware and software problems.
• Escalates issues as required to Tier III staff, and monitors issues through the trouble life cycle.
• Assists with updating standard operating procedures, network topology documentation, and other documentation.
• Documents activities in ServiceNow requests and incident management system, as part of day-to-day operations and to support SLAs, reporting metrics, and key performance indicators.
• Performs minimal IOS and software upgrades on network infrastructures.
• Ensures the assigned shift SLAs are met and identifies trouble areas that could negatively impact the ability to maintain SLAs.
• Performs rack-mounting and de-installing communications equipment and associated cabling.
• Creates Visio drawings when tasked.
• Creates excel databases to streamline the working effort.
• Configure/Install/De-Install/Troubleshoot Cisco and CIS secure phones.
• Maintain a daily shift log.
• Perform and complete tasks assigned by management.
• Provides the best customer service to the customers of the Department of State
• Provide network access to those using the GSM 1st floor Conference rooms.

Qualifications

Required Education & Experience:

• Bachelors and 2 years+ experience with voice, data and LAN/WAN communications systems; Associates degree and 4+ years experience with voice, data and LAN/WAN communications systems. HS and 6+ years of experience.
• Operator/maintenance training or experience on various crypto equipment such as General Dynamics: KG-175D, KG-175A, KG-175F, KG-175G, KG-175X, C100, ViaSat: KG-250, KG-250X, KG-250XS, KG-255, IPS-250, and L3: KG-245X, KG-240A, KG-240
• Experience in the tech control environment.
• Basic electronics or computer repair skills.
• Technical writing skills.
• Ability to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks.

Required Clearance:

• US Citizenship.
• Active top secret clearance with the ability to obtain SCI.

Desired Education/Experience/Skills/Certifications:

• Defense Red Switch Network (DRSN) experience.
• Experience with Service Now (SNow) ticketing system.
• Experience with HAIPE operating software called CHIMERA (Common HAIPE Interoperable Manager for Efficient Remote Administration)
• Technical training in computer science or related field.
• CCNA certification.
• Network+ or comparable certification.
• Experience repairing and terminating fiber optic cables.
• AutoCAD or Visio experience.
• Radio/satellite background.
• ITIL ® Foundation certification.
• Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) preferred.

About Us

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.


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