Claims Processor

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function Responsible for completing and filing investor/insurer claims within required guidelines to recoup Fifth Third’s investment in the property, including loan principal, accrued interest, and corporate or escrow advances, as well as bank incentives for timely filing. This process protects the investor’s collateral interest in the property. The residential mortgage portfolio is currently 325,000 loans, 75% of which are investor owned or insured and require a claim upon default cycle completion. Approximately 200 claims are filed monthly and $30.0 million is recouped and applied annually. The role also includes filing Loss Mitigation claims with investors/insurers. Responsible and accountable for risk by openly exchanging ideas, elevating concerns, and following policies and procedures. Accountable for doing the right thing for customers and colleagues and ensuring actions drive a positive customer experience. While operating within the Bank’s risk appetite, the role achieves results by identifying, assessing, managing, monitoring, and reporting all types of risk. Duties & Responsibilities All claims started within five business days of receipt from loss mitigation or foreclosure. Filing of all investor/insurer claims within required guidelines to reduce exposure to curtailments and/or fines. In 2005, claims paid to Fifth Third totaled approximately $30.0 million. Track all claims monthly for status updates and/or proceeds. All claims proceeds posted per investor/insurer requirements within 48 hours of receipt, including posting principal, interest, escrow, other advances, buydown funds, unapplied funds, up to $1 million per week. Close out accounts to ensure all balances equal zero through chargeoff and correct the appropriate MortgageServ system settings. Work with attorney network to ensure evictions, redemption, title issues, mobile home issues, conveyances, and reconveyances are handled with due diligence to reduce exposure to curtailments and/or fines. Work with property preservation vendor, hazard claim vendor, claims outsourcing vendor, city officials, etc., to ensure properties are maintained to investor/insurer requirements. Supervisory Responsibilities: None. Minimum Knowledge, Skills, and Abilities Required High school diploma. Good organization skills. Math skills. 0-2 years mortgage default or mortgage servicing related experience. Prior PC experience, including advanced Excel, Word, and Access. Benefits At Fifth Third, we recognize our employees for the role they play in improving the lives of our customers, communities, and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, skill set, experience, education, and geographic location. Our extensive benefits programs support the physical, financial, emotional, and social well-being of employees and their families. For more information, visit our Benefits page at: or consult with your talent acquisition partner. Location Cincinnati, Ohio 45227 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status. #J-18808-Ljbffr Fifth Third Bank