Service Technician

Join to apply for the Service Technician role at LAI Games 1 day ago Be among the first 25 applicants Join to apply for the Service Technician role at LAI Games Get AI-powered advice on this job and more exclusive features. This range is provided by LAI Games. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $25.00/hr Direct message the job poster from LAI Games Operations Leader & VP Human Resources @ LAI Games | SPHR, SHRM-SCP Reporting To : Product Operations Manager Location : NASA Business Unit : LAI Games Department : Operations Date : 2025 Job Summary Reporting to the LAIG Support Manager in our Dallas office, you will have the responsibility for providing technical support for our products to LAI Games customers. Key Responsibilities Always provide exceptional customer service via telephone and email interactions. Maintain an active approach in troubleshooting and fault finding of all hardware Provide clear and concise feedback to management Provide proper care and maintenance of all tools, equipment, and work area Work with other divisions of Helix Leisure when needed Perform general office duties including helping team members from other areas as directed Maintain detailed call records of support calls in our ticketing system. Required Skills and Experience Ability to troubleshoot to the component level, comprehend schematics, and walk our customers through this process to resolution. Strong mechanical aptitude Competence in computing and Microsoft Window OS Competence in networking of computer systems Ability to tackle a problem by using a logical, systematic, and sequential approach Knowledge of printed circuit boards Ability to function effectively when under pressure and maintain self-control Self-starter who enjoys a dynamic environment and can work under minimal supervision Be able to travel to vendor or customer locations as needed Valid passport as overseas travel may be requested in rare cases Qualifications/Education High school diploma/ general education degree (GED) and/or at least two years’ industry experience with electronics The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. The statements are not intended to be a complex of exhaustive list of all the responsibilities, duties or skills that may be required or of benefit in this position. All employees may be required to perform other duties as assigned. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Quality Assurance and Information Technology Industries Amusement Parks and Arcades Referrals increase your chances of interviewing at LAI Games by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Disability insurance Get notified about new Service Technician jobs in The Colony, TX . Irving, TX $66,980.00-$82,600.00 2 days ago Carrollton, TX $60,000.00-$80,000.00 5 hours ago Service Technician Tier 1 - Dallas, TX (Irving Blvd.) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr LAI Games