Senior IT Project Manager (5504) - Department of Technology

Senior IT Project Manager (5504) - Department of Technology Apply using SmartRecruiters, the City and County of San Francisco's application portal. Appointment Type: Temporary Exempt - This position is a full-time position excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty‑six (36) months. Application Opening: Wednesday, June 17, 2026 Application Deadline: This recruitment is considered open until filled, but will close no sooner than July 8, 2026 at 11:59 PM. Salary Range: $223,652 - $240,760 Annual / $107.5250 - $115.7500 Hourly Work Location: Incumbent will conduct majority of work at the Department of Technology, 1 S Van Ness, Ave San Francisco, CA 94103. There may be situations where the incumbent will be required to work at other sites throughout the City and County of San Francisco as necessary. Nature of Work: This is a full-time position. The department supports a hybrid work schedule in compliance with City & County of San Francisco policies on remote work which currently requires onsite work of a minimum of two (2) days per week. About the Department of Technology The San Francisco Department of Technology (DT) is the centralized technology services provider for the City and County of San Francisco. DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more. With a $170M+ annual budget and a team of 300+ experts, DT leads the charge in digital transformation. Responsibilities The Senior IT Project Manager will lead complex, high‑impact technology modernization initiatives that support enterprise business objectives and improve services for residents. The role is responsible for managing large‑scale, cross‑functional projects from initiation through implementation, ensuring successful delivery of technology solutions that enhance operational efficiency, strengthen security, improve customer experience, drive innovation, and reduce costs. The Senior IT Project Manager serves as a strategic partner to business and technology leaders, vendors, and stakeholders, providing leadership, governance, and oversight for mission‑critical projects. Deliver complex technology modernization initiatives that achieve measurable business outcomes. Effectively manage competing priorities across multiple departments and stakeholder groups. Build strong partnerships with business leaders, vendors, and technical teams. Drive organizational change and user adoption while minimizing operational disruption. Establish trust through transparency, accountability, and consistent delivery of results. Key Project Areas Modernization of enterprise telephony and communications platforms, including migration from legacy on‑premises solutions to Cisco voice and contact center technologies. Deployment of modern workplace communication tools, including Teams softphones, desk phones, mobility solutions, and collaboration technologies. Enterprise Service Desk modernization initiatives within a shared ServiceNow environment, ensuring alignment with governance standards, operational readiness, and long‑term platform sustainability. Detailed Duties Project Leadership & Strategic Oversight Lead complex, multi‑year IT modernization projects from planning through implementation and operational transition. Define project scope, objectives, deliverables, timelines, budgets, resource plans, and success metrics. Develop and maintain project charters, work plans, risk registers, communication plans, and executive reporting. Ensure projects are delivered on schedule, within budget, and aligned with organizational priorities. Stakeholder Engagement & Collaboration Serve as the primary liaison between IT leadership, business departments, vendors, and external partners. Build consensus among diverse stakeholder groups and facilitate effective decision‑making. Communicate project status, risks, recommendations, and business impacts to executive leadership and governance bodies. Translate complex technical concepts into clear business‑focused communications. Technical & Operational Execution Oversee implementation activities including system integration, testing, deployment, user acceptance testing (UAT), and production readiness. Coordinate technology modernization efforts involving telecommunications, cloud services, ServiceNow, infrastructure, and enterprise applications. Ensure compliance with organizational security, architecture, and governance standards. Risk, Change, and Vendor Management Identify project risks, dependencies, and issues; develop and execute mitigation strategies. Lead organizational change management efforts, including communication, training, and user adoption activities. Manage vendor relationships, procurement activities, contract execution, and third‑party consulting engagements. Monitor vendor performance and ensure contractual deliverables are achieved. Governance and Continuous Improvement Support enterprise project governance, portfolio management processes, and project management best practices. Develop and present project performance metrics, dashboards, and recommendations to leadership. Promote continuous improvement and adoption of industry best practices in project delivery and service management. Leadership and Team Development Lead cross‑functional teams in a matrixed environment and foster a culture of accountability, collaboration, and transparency. Provide mentorship and guidance to project team members and junior project management staff. Encourage innovation, professional growth, and continuous learning. Maintain awareness of industry trends and best practices. Qualifications Minimum Qualifications Possession of a bachelor's degree in Computer Science, Information Technology, or related field; AND Six (6) years of experience implementing and managing large scale integrated information systems projects; OR Ten (10) years of experience implementing and managing integrated information systems projects. Desirable Qualifications 6 years of experience in IT project, or program management, preferably in a large, complex organization. Project Management Professional (PMP) certification. Experience leading enterprise telecommunications or contact center modernization projects. Experience managing ServiceNow implementations or service management transformations. Experience in public sector, or large enterprise environments. Familiarity with ITIL, Agile, Hybrid, and Waterfall project delivery methodologies. Strong executive presence and the ability to develop CIO‑level reports, funding proposals, and strategic recommendations. Benefits of Working for CCSF Competitive pay, benefits, and retirement options. Career growth opportunities through training, internal mobility, and subsidized education. Diverse work environment in a diverse city. EEO Statement The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. #J-18808-Ljbffr