Remote Mortgage Collections Specialist

Job Description

Job Description

A growing financial services organization is seeking a Remote Mortgage Collections Specialist to join its servicing team. This position is responsible for working with borrowers on delinquent mortgage accounts, providing payment solutions, maintaining regulatory compliance, and delivering exceptional customer service.

This role is ideal for professionals with mortgage servicing, collections, banking, or financial services experience who enjoy helping customers navigate challenging situations while identifying effective repayment solutions.

Key Responsibilities

• Manage inbound and outbound communications with borrowers regarding past-due mortgage accounts.
• Review account information and discuss repayment options, payment arrangements, and available assistance programs.
• Document all borrower interactions accurately within servicing systems.
• Maintain compliance with investor, company, state, and federal servicing guidelines.
• Research account activity and resolve customer inquiries related to delinquency status and payment history.
• Educate borrowers on available loss mitigation and repayment alternatives.
• Follow up on payment commitments and required documentation.
• Work collaboratively with internal departments to ensure timely resolution of borrower concerns.
• Meet established performance, quality, and service metrics.

Qualifications

• Previous experience in mortgage collections, mortgage servicing, consumer collections, banking, or financial services.
• Strong customer service and phone communication skills.
• Ability to navigate difficult conversations with professionalism and empathy.
• Excellent time management, problem-solving, and organizational skills.
• Experience with data entry and maintaining detailed account documentation.
• Proficiency in Microsoft Office applications.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience handling delinquent mortgage loans.
• Familiarity with loss mitigation, foreclosure, bankruptcy, or repayment plans.
• Previous experience with mortgage servicing platforms and call center environments

Pay Details: $19.00 to $23.00 per hour

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.