NEW JOB OPENING OFFICETRACK SOLUTION ARCHITECT IN Miami, FL, USA!

Job Description
***Only qualified OfficeTrack Solution Architect candidates located near Miami, FL to be considered due to the position requiring an onsite presence. ***

Preferred Education:

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field

Preferred Certifications


• Certifications in FSM platforms, enterprise architecture, or cloud technologies

Required Skills, Experience, & Abilities:

Core Technical Expertise-

• Profound knowledge of OfficeTrack platform architecture, configuration, and deployment

• Deep understanding of Field Service Management (FSM) systems and mobile workforce solutions

• Expertise in system integration design, APIs, and middleware frameworks

• Strong experience with enterprise platforms such as Client, UKG, or similar

Advanced Capabilities-

• Proven ability to design scalable enterprise solutions with measurable KPIs

• Strong knowledge of role-based security models and governance frameworks

• Experience with AI, automation, and workflow optimization tools

• Expertise in test strategy development and execution in complex environments

Analytical & Strategic Skills-

• Exceptional problem-solving and analytical thinking capabilities

• Ability to identify root causes and implement sustainable solutions

• Strong data-driven decision-making mindset

Leadership & Communication-

• Ability to lead cross-functional teams and influence stakeholders at all levels

• Excellent communication skills with the ability to translate technical concepts into business value

• Experience in driving change management and user adoption initiatives

Desired Skills, Experience, & Abilities:

• Experience working in large-scale enterprise transformation programs

Role:

We are seeking a highly experienced Software Technical Expert - OfficeTrack with profound, hands-on expertise in field service management platforms. The ideal candidate will lead the design, optimization, and deployment of OfficeTrack solutions, ensuring scalable architecture, seamless integrations, and operational excellence across dispatch and field operations. This role requires a strategic thinker with deep technical mastery who can translate business requirements into robust system configurations, drive end-to-end implementation, and continuously improve platform performance through automation and innovation.

Key Responsibilities:

1. Solution Design & Configuration Excellence

• Architect and design the OfficeTrack "golden configuration" with clearly defined and measurable acceptance criteria

• Establish standardized configurations to ensure scalability, consistency, and performance across deployments

• Define governance frameworks to minimize system deviations and ensure best-practice adherence

2. Implementation Strategy & Change Management

• Develop and execute a phased rollout strategy (Pilot | Expansion | Enterprise Scale)

• Lead change management initiatives, ensuring business readiness, stakeholder alignment, and adoption

• Mitigate risks through structured rollout planning and continuous feedback loops

3. Security, Roles & Governance

• Design and implement role-based access controls (RBAC) with strong governance principles

• Establish system guardrails to eliminate manual workarounds and enforce process standardization

• Ensure compliance with enterprise security and operational policies

4. User Experience & Innovation

• Identify and resolve UI/UX pain points impacting dispatchers and field technicians

• Drive AI-driven enhancements and automation opportunities across workflows

• Improve operational efficiency through intelligent routing, scheduling, and predictive insights

5. System Integration & Architecture

• Design and optimize integrations between OfficeTrack and enterprise systems (e.g., Client, UKG, and other adjacent platforms)

• Ensure seamless data flow, high system reliability, and real-time synchronization

• Collaborate with enterprise architects to align integration strategies with overall technology landscape

6. Testing & Validation

• Define and execute a comprehensive test strategy in a production-like environment

• Utilize advanced testing tools (e.g., Iris or equivalent) to validate system performance and reliability

• Ensure rigorous quality assurance prior to full-scale deployment

7. Continuous Improvement & Delivery Excellence

• Establish and maintain a continuous improvement backlog

• Identify optimization opportunities throughout the engagement lifecycle

• Drive iterative enhancements based on analytics, feedback, and emerging business needs

Success Factors

• Demonstrated deep domain expertise ("profound knowledge") in OfficeTrack and FSM ecosystems

• Proven track record of delivering end-to-end implementations at scale

• Ability to drive innovation, automation, and continuous improvement

• Strong ownership mindset with a focus on delivering measurable business outcomes

Deliverables Expected

• OfficeTrack Golden Configuration Blueprint

• Phased Rollout & Change Management Plan

• Role-Based Governance Model

• Integration Design Documentation

• Test Strategy & Execution Reports

• Continuous Improvement Backlog

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).