Operations Manager

Operation ManagerThe Operation Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.ResponsibilitiesCultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high levelAssist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programsDevelop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experienceLead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivitySelect, develop staff and trainers for more responsibility or internal promotability into a leadership programEnsure execution of all employee recognition and incentive programs as directedAssist with inventory and controlling expensesResponsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspectionsMaintain a safe, clean and secure environment for all guests and staffContinuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophiesManage the Urban Café Team, ensuring they always work to the expected standardsEnsure all deliveries are received correctly and loggedTrain the Urban Café Team in preparing the full menu and the FOH staff in preparing drinks and ready-to-eat foods to the consistently high standard requiredMaintain effective stock control, storage, and rotation to minimize wastageSet a high standard and good example for the Urban Café Team regarding cleanliness and hygiene including a regular deep clean scheduleOther duties as assignedQualificationsExperience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)1+ years' supervisory or management experience requiredAbility to pass a thorough background checkCPR/First Aid Certification is preferredBrand Ambassador and Culture Champion!Demonstrated ability of developing team members in areas of responsibilityMust be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)Professional grooming and conduct must be constantly displayed to set an example for staffAbility to enthusiastically interact with othersAdaptability, flexibility, general enthusiasm for the businessStrong communication skills; ability to write and verbally communicate in a clear and concise mannerWilling to learn and adapt to changes or challengesAbility to establish working relationships with all employees, management, and vendorsExercise good judgment in decision-makingAppreciation of diversity (thought, ethnic, gender, etc.)We work when others play! Must be able and willing to work weekends, evenings and holidaysAdditional RequirementsWork days, nights, and/or weekends as requiredWork in noisy, fast-paced environment with distracting conditionsMove about facility and stand for long periods of timeRead and write handwritten notesLift and carry up to 30 poundsMust have regular and predictable attendanceIf this is you, apply now! The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.About Urban Air Adventure Parks: Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the indoor adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Cincinnati is an equal opportunity employer.