IT Business Systems Analyst - Power Platform

The successful candidate will demonstrate strong communication skills and technical acumen to enable on-time delivery of low-code digital solutions in a fast-paced, complex enterprise environment. This individual must be able to develop a deep understanding of business problems and translate them into high-quality Agile user stories, while ensuring solutions deliver measurable business value.

• Location: San Antonio, TX or Galveston Bay Refinery, TX

Responsibilities:

• Communicates regularly with clients to gain a clear and empathetic understanding of business problems, opportunities, and desired outcomes.
• Analyzes information gathered from clients and documents it as actionable Agile user stories with clear acceptance criteria and defined business value.
• Communicates the intent behind each user story to the development and offshore teams, providing clarity and confidently addressing questions.
• Evaluates solution options and recommends approaches, balancing speed, complexity, and scalability within a low-code environment.
• Facilitates user acceptance testing (UAT) and ensures delivered solutions meet business needs and acceptance criteria.
• Identifies process improvement opportunities and applies root cause analysis to business problems.
• Participates in backlog refinement, sprint planning, and ongoing prioritization activities.
• Solves problems within a complex enterprise IT environment while adhering to governance, audit, and documentation standards.
• Drives stakeholder alignment by facilitating tradeoff discussions and ensuring clear understanding across teams.
• Takes ownership of assigned efforts and ensures timely, high-quality delivery.

Requirements

• Strong communication skills to actively listen, understand business problems, and clearly convey solutions and tradeoffs.
• Experience capturing both functional and non-functional requirements (e.g., performance, scalability, data considerations).
• Experience facilitating or supporting testing and validation activities (UAT).
• Experience as a business analyst within the Microsoft Power Platform ecosystem (Power Apps, Power Automate, Dataverse, SharePoint).
• Data modeling experience, including defining entity relationships that align with business needs and scalability.
• Understanding of Agile fundamentals and experience working within Agile teams.
• Understanding of IT service management practices (incident, change, problem, and SDLC lifecycle).
• Ability to operate in ambiguous problem spaces and drive clarity independently.
• Ability to travel 10–25% of the time.

Preferred Qualifications

• Experience working in a SAFe Agile environment.
• Experience in oil refining or industrial environments.
• Experience with ITSM tools for change management and service record maintenance.
• Understanding of Power Platform governance, environments, and ALM practices.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance