System Administrator

Junior Systems Administrator / Tier 2 Support Technician Job Summary The Junior Systems Administrator / Tier 2 Support Technician provides hands-on technical support and system administration for enterprise Windows and Red Hat environments in regulated, mission-critical settings. This role supports federal, healthcare, pharmaceutical, and private-sector organizations by administering Active Directory, managing endpoint deployments, enforcing security controls, and resolving Tier 2/3 incidents. The position requires strong troubleshooting skills, experience with modern device management tools, and the ability to operate within SLA-driven service environments. Key Responsibilities Administer and maintain Active Directory user accounts, security groups, permissions, and authentication policies Provide Tier 2 / Tier 3 technical support for Windows 10/11, Windows Server, and Red Hat systems Deploy, reimage, and configure endpoints using SCCM, Intune, and PXE imaging Perform system patching, OS upgrades, BIOS, and firmware updates Configure and support Azure AD, Multi-Factor Authentication (MFA), PIV authentication, and BitLocker recovery Monitor, manage, and resolve incidents using ServiceNow while meeting SLA requirements Support Windows and macOS systems in regulated enterprise environments Utilize PowerShell to manage user accounts, mailboxes, and permissions Assist with endpoint security, asset management, and compliance controls Mentor and support Tier 1 technicians as needed Maintain technical documentation and follow federal IT best practices Required Skills & Technologies Windows Server, Windows 10/11 Active Directory, Azure AD Red Hat Linux administration SCCM, Intune, PXE Imaging MFA, PIV, BitLocker Patch Management & Endpoint Security ServiceNow PowerShell scripting Tier 2 / Tier 3 Desktop & Systems Support Education & Certifications Bachelor's degree in Business Administration or related field Associate degree in Mass Communications or related field CompTIA A+ Microsoft Certified Database Administrator CompTIA Security+ (expected) Experience Level 6+ years of experience supporting enterprise IT environments across federal and commercial organizations. #J-18808-Ljbffr