Automotive Service Advisor

Job Description

Job Description

At Tamiami Ford we are looking to hire a seasoned professional Service Advisor. We are looking for the best of the best to handle and treat all of our guest's needs with care and professionalism. Our Service Advisors are true professionals who enjoy helping others. At Tamiami Ford all departments work together incredibly well and we truly believe in working together as a team. The right person for our team needs to believe in the team concept. We want someone with a track record of top CSI excellence. Someone that can handle objections and offer solution's for our clients needs. In our business technology is changing fast and we are on the forefront of everything Reynolds & Reynolds has to offer, we want someone that embraces new technology and change. We use Reynolds Service Touch to greet take our clients concerns and create repair orders in the Service Drive. You need to be well versed in warranty policy and procedures.

What We Offer:

• Medical / Dental / Vision Insurance
• 401(k)
• Training
• Vacation days
• Paid Holidays
• Great Culture & Team Environment
• Long Term Career Opportunities

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Qualifications

• Organized and friendly personality
• Maintain a high level of CSI compared to a group of 23 dealers.
• Time management skills a must.
• Fantastic communication skills with your customers. Communicating with every client daily keeping them informed of vehicle status.
• Write up client vehicle's in the drive using a Microsoft Surface Pro
• Keep a labor GP percentage of 80% or higher.
• Take payment and use the active delivery process when the client is picking up their vehicle.
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

#hc137114