Customer Support Engineer

Job Description

Title : Service Engineer
Location : Elmhurst, IL
Hire Type : Direct Hire
Shift : 1st Shift
Compensation : 70K - 85K
Benefits : Health, Dental, Vision, 401K, PTO

Must have Skill Set :

• Bachelor's degree in Engineering
• 1-3 years of engineering experience (HVAC industry experience preferred)
• Strong technical troubleshooting and problem-solving skills
• Excellent written and verbal customer communication skills
• ERP system proficiency
• Strong computer skills with attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Overview:
Industry-leading manufacturer of highly customized industrial process cooling systems is seeking a Service Engineer to join a growing team. This role serves as a key technical resource responsible for supporting customers, troubleshooting equipment issues, coordinating field service activities, and ensuring maximum equipment uptime.


Job Duties:

• Diagnose and resolve equipment issues including low fluid levels, refrigerant leaks, pressure transducer failures, pump and motor issues, and other refrigeration, electrical, or fluid system problems.
• Monitor remote equipment alerts, incoming emails, and customer phone calls to ensure timely response to service requests.
• Provide remote technical support to customers by phone and email.
• Coordinate and dispatch third-party HVAC service technicians for field service events.
• Assist field technicians with troubleshooting and resolving equipment issues during on-site service visits.
• Coordinate shipment of replacement parts to customer locations.
• Prepare and deliver service reports to customers as requested.
• Communicate and escalate critical service events to internal teams and external stakeholders.
• Provide technical support to internal departments to maximize equipment performance and uptime.
• Collaborate with engineering teams to improve equipment design and serviceability.

Qualifications:

• Bachelor's degree in Engineering required.
• 1-3 years of engineering experience; must have HVAC or refrigeration industry experience.
• Strong technical aptitude with excellent troubleshooting abilities.
• Demonstrated critical thinking and analytical problem-solving skills.
• Proven experience working with ERP systems.
• Professional customer service and communication skills.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Proficient computer skills and attention to detail.
• Comfortable working in a fast-paced, customer-focused environment.

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

Meet Your Recruiter

Karie Collins

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

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